Kimeisha Gibson
Brampton,ON
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. In addition, I am dedicated administrative with a successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Billing Agent
Cogeco
07.2023 - 08.2023
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Streamlined the billing process by implementing efficient software tools and organizational systems.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
Customer Service/Call Representative
Nordia
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Attended telephone skills and program information training sessions to boost aptitude.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
Warehouse Administrative Assistant
Implus Canada
03.2020 - 11.2020
- Built and maintained excellent customer relationships through timely response to inquiries and going above
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Data Entry Administrator
Purolator
04.2018 - 05.2019
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Provided daily supervision, feedback and oversight to direct reports.
- Greet driver upon arrival to arrive them in the data base
- Write daily reports using Microsoft word, Microsoft excel
Administrative Assistant
Canada Cartage
03.2017 - 02.2018
- Simplified the process of retrieving data from driver daily log
- Responsible for organizing driver driving log
- Using fax equipment and photocopy machine to keep track records of drivers' log
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service
Urban Behavior
03.2014 - 04.2015
- Restock, replenish, and organize inventory with accuracy once a week
- Greet and welcome customers daily
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Lincoln M. Alexander Secondary School
Diploma -
Marca College
Skills
- Customer assistance
- Administrative duties
- Problem-solving skills
- Data Entry
- Organized and detail-oriented
- Reliable and punctual
- Call center experience
- MS Office
- Flexible and Adaptable
- P>Multitasking Abilities
Timeline
Billing Agent
Cogeco
07.2023 - 08.2023
Customer Service/Call Representative
Nordia
09.2021 - 04.2022
Warehouse Administrative Assistant
Implus Canada
03.2020 - 11.2020
Data Entry Administrator
Purolator
04.2018 - 05.2019
Administrative Assistant
Canada Cartage
03.2017 - 02.2018
Customer Service
Urban Behavior
03.2014 - 04.2015
High School Diploma -
Lincoln M. Alexander Secondary School
Diploma -
Marca College
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