Kimberlyn Lafleur
Welland
Summary
Motivated individual with strong work ethic and ability to work independently. Skilled communicator with customer service experience and good teamwork, problem-solving and organizational skills. Willing to take on any task and eager to expand on knowledge. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
Work History
Éducatrice Support
La Boîte À Soleil
01.2021 - 08.2022
- Developed strong relationships with families, providing regular updates (in English and French) on child progress and establishing trust.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self-expression.
Film Coordinator
Brock University
01.2009 - 12.2015
- Prepared film reviews for over 5 years to be distributed prior to showing in order to generate audience interest.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Server
Club Roma
05.2013 - 05.2015
- Created over 100 orders per day, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Practical Nursing
Niagara College
Welland, ON09.2025
Pre-Health Sciences
Niagara College
Welland, ON06.2023
Bachelor of Arts (Hons) - English Literature & Film Studies
Brock University
St. Catharines, ON10.2019
Diploma - Fitness & Health Promotion
Niagara College
Welland, ON06.2013
Skills
- Customer service experience
- Bilingual in English and French
- Works well independently and as positive team member
- Exceptionally responsible, reliable, helpful and patient
- Quick to learn new skills
- Excellent communication and organizational skills
- Capable of adapting quickly and working in fast-paced environments
Timeline
Éducatrice Support
La Boîte À Soleil
01.2021 - 08.2022
Server
Club Roma
05.2013 - 05.2015
Film Coordinator
Brock University
01.2009 - 12.2015
Practical Nursing
Niagara College
Pre-Health Sciences
Niagara College
Bachelor of Arts (Hons) - English Literature & Film Studies
Brock University
Diploma - Fitness & Health Promotion
Niagara College
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