Kimberly K Ramkissoon
ON
Summary
Diligent Human Resources Manager with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
2026
2026
years of professional experience
Work History
HUMAN RESOURCES Manager
Morguard Investments Ltd
01.2020 - Current
- Accountable to the Director of Human Resources for supporting the day-to-day HR functions and objectives to ensure that the departmental goals are continuously met, and high standard of client services is provided to all stakeholders.
- Lead company-wide HR initiatives and programs, driving strategic improvements in talent acquisition, employee engagement, and organizational development
- Manages and develop a team of 5 direct reports, fostering a high-performing HR function through effective leadership, coaching, and performance management.
- Oversee core HR functions including compliance, employee relations, benefits administration, and performance management to ensure alignment with company policies and labor regulations.
- Lead process improvement initiatives across onboarding, recruitment, HR data management, and employee relations—enhancing the new hire experience, accelerating time-to-hire, improving data accuracy, and streamlining resolution of workplace concerns.
- Serves as a strategic HR advisor by partnering with cross-functional HR teams and business leaders to provide guidance on workforce planning, organizational change, and employee engagement initiatives.
HUMAN RESOURCES Risk & Compliance Specialist
People 2.0
01.2018 - 01.2020
- Responsible for research, interpretation, implementation and communication of Human Resources policies and employment compliance regulations within Canada; provincial and federal laws.
- Ownership and successful completion of Safety Group Advantage Program audit 2018-2019; rebates resulted in $250k plus payout
- Responsible for investigating, researching and providing resolution on ESA inquiries and other legislative issues for external clients
- Ensure health & safety compliance across Canada; train internal employees on topics, lead launch of new or amendments of policies and procedures with internal employees and clients
- Oversee management of Occupational Health and Safety Policy Manual
HUMAN RESOURCES Representative
Law Society of Upper Canada
01.2017 - 01.2018
- Responsible for providing timely, accurate, quality client service to Human Resources, and employees of the Law Society. Supported benefits and pension programs, attendance administration, HRIS / Payroll data input and maintenance, and other Human Resources related functions and services.
- Prepare employee letters, assist with onboarding and orientation of new employees, benefits reconciliation, data entry, monitor human resources systems, prepared employee packages and ensure the accuracy of employee information and files
- Provide timely responses to employee enquiries, and liaises with relevant internal and external service providers maintaining the integrity of confidential employee information in accordance with Law Society standards
- Engage in continuous performance improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance
HUMAN RESOURCES Senior Generalist
Cardinal Health Canada
01.2017 - 01.2017
- Provided Human Resources support to the Mississauga Distribution Centre by providing expertise in all areas of Human Resources including but not limited to; recruitment, onboarding, health and safety, employee relations, performance management and Human Resources programs and policies.
- Sole HR contact for warehouse & office staff consisting of +250 employees; assisting in all HR inquiries daily & providing clarification on company policies, compensation & benefits, rewards & recognition
- Input and maintenance of all HR related data via Workday entries
- Managed STD, LTD & WSIB cases while working closely with payroll for accuracy within a timely manner
- Coordinated recruitment and conducted exit interviews with departing employees & process terminations
- Coach & provide feedback to supervisors, managers & employees/client groups
HUMAN RESOURCES Senior Generalist
Amazon Canada
01.2015 - 01.2017
- Provided hands on support to Associates, Operations Managers, Team Managers & Group Managers. Executing people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.
- Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts
- Influence leadership (typically Area Managers and Operations Managers) during associate-impacting decision making
- Participate in HR investigations and coordinating appeals
- Thorough knowledge of selection/recruitment; coordinate & lead offsite direct hire events resulting in 200+ new hires; facilitate & onboarding new hires both agency & fulltime employment
- Coach & counsel managers through a variety of topics including performance management, progressive discipline, including terminations & other issues related to policy & employment law
Human Resources Manager
H.B. White Canada
2015 - 2015
- Facilitated conflict resolution sessions, fostering a collaborative work environment.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
HR Analyst
CIBC Intria
2012 - 2014
- Analyzed employee data to identify trends and inform strategic HR decisions.
- Managed HR information systems to ensure data integrity and facilitate reporting capabilities.
- Contributed to overall business strategy discussions, leveraging HR expertise to inform key organizational decisions and drive performance.
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
- Managed the annual performance review process, providing constructive feedback for continuous improvement opportunities.
- Maintained optimal staffing levels by tracking vacancies
HR Coordinator
Ingram Micro
2010 - 2012
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
HR Associate
CIBC
2009 - 2010
- Managed employee records and maintained HR databases for accuracy and compliance.
- Coordinated performance review processes, ensuring timely feedback and alignment with company goals.
- Implemented employee engagement initiatives, fostering a positive workplace culture.
- Collaborated with management on policy development, driving consistent application across teams.
- Collaborated closely with senior leadership on succession planning initiatives aimed at preparing the workforce for future challenges.
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
- Processed employee termination paperwork at direction of supervisory staff.
HR Payroll Specialist
CIBC
2008 - 2009
- Processed payroll accurately and on time for diverse employee groups.
- Ensured compliance with federal, state, and local payroll regulations.
- Managed employee inquiries regarding payroll discrepancies and resolutions.
- Implemented payroll software upgrades to enhance efficiency and accuracy.
Customer Service Representative
Staples
2002 - 2009
- Trained new staff on customer service protocols and best practices.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Developed and implemented training materials to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mortgage Representative
CIBC
2007 - 2008
- Collaborated with underwriters and real estate agents to expedite loan processing.
- Implemented customer feedback mechanisms to enhance service delivery quality.
- Led initiatives to improve turnaround times for loan applications and approvals.
- Increased loan application approvals by carefully guiding clients through credit improvement strategies.
Customer Service Representative
CIBC Branch With ATM
2006 - 2007
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, enhancing overall service experience and satisfaction.
- Maintained accurate cash drawer balances, minimizing discrepancies through diligent counting and verification.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
Managing People Essentials -
University of Toronto
01.2022
Human Resources Management - undefined
Sheridan College
01.2006
Skills
- Analytical problem-solving
- Strong communication
- Accuracy & attention to details
- Organization & prioritization
- Problem solving
- Team leadership
- Adaptable & flexible to different situations
- Self motivated, initiative, high level of energy
- Microsoft Office
- PeopleSoft
- Oracle
- Experience with Workday
- Kronos
- Recruitment and hiring
- Onboarding and orientation
- Legal compliance
- Team building
- Recruitment life cycle
- HR guidance
- HR leadership
- Human resources department processes
- Staff management
- Succession planning
- HR analytics
Languages
English
Timeline
HUMAN RESOURCES Manager
Morguard Investments Ltd
01.2020 - Current
HUMAN RESOURCES Risk & Compliance Specialist
People 2.0
01.2018 - 01.2020
HUMAN RESOURCES Representative
Law Society of Upper Canada
01.2017 - 01.2018
HUMAN RESOURCES Senior Generalist
Cardinal Health Canada
01.2017 - 01.2017
HUMAN RESOURCES Senior Generalist
Amazon Canada
01.2015 - 01.2017
Human Resources Management - undefined
Sheridan College
Human Resources Manager
H.B. White Canada
2015 - 2015
HR Analyst
CIBC Intria
2012 - 2014
HR Coordinator
Ingram Micro
2010 - 2012
HR Associate
CIBC
2009 - 2010
HR Payroll Specialist
CIBC
2008 - 2009
Customer Service Representative
Staples
2002 - 2009
Mortgage Representative
CIBC
2007 - 2008
Customer Service Representative
CIBC Branch With ATM
2006 - 2007
Managing People Essentials -
University of Toronto