Kimberly Estrada
Wentworth,Quebec
Summary
Proactive and detail oriented collaborator with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Entrepreneur
The Nook/Some Kind of Wonderful
06.2020 - Current
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Enhanced online presence with well-designed websites, and engaging social media content.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
Pastry Chef
Jatoba/La Société
- Maintained well-organized mise en place to keep work consistent and organized kitchen workspace, ensuring compliance with health regulations.
- Oversaw purchasing, storage and quality of ingredients used in recipes.
- Determined quantity of products to prepare for next day operation by maintaining detailed production schedule.
- Mentored junior staff members in pastry techniques, fostering supportive work environment and increasing their skillsets.
- Developed new pastry recipes and created signature desserts that increased repeat customer visits, making them favourites among clientele.
Supervisor - Cookie Decorator
Isobel's Cupcakes & Cookies
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Office Administrative Assistant
Pinkofsky's/Webber Schroeder Law Firm
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance while maintaining clean and welcoming office environment.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Provided clerical support to company employees by copying, faxing, and filing documents and answering multi-line phone system, routing calls and delivering messages to staff.
- Managed paper and electronic filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis such as transcribing and submitting reports.
Office Administrative Assistant
Rite On Driving School
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for services and company information.
- Contributed to sales growth by upselling services based on individual customer requirements.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls and inquiries.
- Assisted in financial tasks such as invoicing, and expense tracking.
- Enhanced office efficiency by managing schedules, organizing files and maintaining clean workspace.
Education
Diploma - Baking And Pastry Arts
Algonquin College
Ottawa, ON2007
Diploma - Computer Science
Algonquin College
Ottawa, ON2002
Skills
- Problem-solving
- Time Management
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Database Maintenance
- Excellent Communication
- Attention to Detail
- Entrepreneurial personality
- Customer Relations
Languages
English
Tagalog
French
Community Involvement
Active member of F.O.L.E.S. (Friends of Laurentian Elementary School) since 2021, providing support to the school in ways of volunteering and participating in various fundraisers. I spearheaded my very own fundraiser during the 2023/2024 school year to great success that it will be a recurring fundraiser this coming school year.
Timeline
Entrepreneur
The Nook/Some Kind of Wonderful
06.2020 - Current
Pastry Chef
Jatoba/La Société
Supervisor - Cookie Decorator
Isobel's Cupcakes & Cookies
Office Administrative Assistant
Pinkofsky's/Webber Schroeder Law Firm
Office Administrative Assistant
Rite On Driving School
Diploma - Baking And Pastry Arts
Algonquin College
Diploma - Computer Science
Algonquin College
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