KIMBERLY ANN GARCIA
Edmonton,AB
Summary
Guest-oriented Restaurant Team Member known for keeping areas clean and neat. Well-trained in taking customer orders and remaining calm during busiest times. Considered motivated employee with positive attitude. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Wendy
Edmonton, CA
05.2020 - Current
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at end of the shift and manage bank deposits
- Train and integrate new workers
- Handle customer and employee complaints
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Helped store management meet standards of service and quality in daily operations
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
Cashier
Real Canadian Superstore
Fort McMurray, CA
05.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with 100 % accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences.
Restaurant Team Member
Wendy's
Fort McMurray, CA
11.2019 - 04.2020
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Cleared trays and removed trash from tables before sanitizing surfaces
- Recorded orders by answering customer questions and entering requests in system
- Used cash registers and calculators to prepare bills, accept payments and make change
- Greeted guests pleasantly and answered menu questions
Education
High School Diploma -
Luna Goco Colleges
Skills
- Physically and mentally fit to wok
- Ability to stand for long period of time
- Willingness to cooperate with team and share own skills
- Responsible and independent
- Patient and punctual, hardworking, and helpful
- Cash handling expert
- Order accuracy
- Team Member Motivation
- Corrective Actions
- Safety understanding
Timeline
Shift Supervisor
Wendy
05.2020 - Current
Restaurant Team Member
Wendy's
11.2019 - 04.2020
Cashier
Real Canadian Superstore
05.2018 - 05.2020
High School Diploma -
Luna Goco Colleges
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