Kimberly Whitchurch
St. Thomas,ON
Summary
Proven track record in enhancing customer satisfaction and teamwork, demonstrated at Marriott International, Inc. by resolving concerns promptly and fostering collaborative environments. Skilled in multi-tasking and customer service, adept at increasing loyalty and sales through effective problem-solving and relationship-building. Achieved notable improvements in service efficiency and customer retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
JYSK
St. Thomas, ON
11.2022 - Current
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently and effectively while adhering to company policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
Z-Lite Inc
St. Thomas, ON
11.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Marriott International, Inc.
St. Thomas, ON
02.2020 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
St Thomas Roadhouse
St. Thomas, ON
03.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Num Ti Jah Lodge
Alberta
05.2018 - 10.2018
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
TGI Fridays
Niagara Falls, ON
05.2014 - 04.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
General Arts And Science -
Niagara College
Welland, ON09.2017
Community And Justice Services - Law And Justice
Niagara College
Welland, ON04.2016
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
Languages
English
Certification
LivingWorks safeTALK
Timeline
Sales Associate/Cashier
JYSK
11.2022 - Current
Customer Service Representative
Z-Lite Inc
11.2021 - 09.2022
Customer Service Representative
Marriott International, Inc.
02.2020 - 08.2020
Server
St Thomas Roadhouse
03.2019 - 01.2020
Server
Num Ti Jah Lodge
05.2018 - 10.2018
Server
TGI Fridays
05.2014 - 04.2018
General Arts And Science -
Niagara College
Community And Justice Services - Law And Justice
Niagara College