Kimberly Vicente
Oshawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Client Experience Specialist
Real Food For Real Kids
09.2022 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
Treatment Coordinator
Davis Orthodontics
07.2021 - 09.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Orthodontic Administrator
Clearly Orthodontics
05.2018 - 07.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Dental Assistant Certificate -
Media College
Toronto, ON08.2013
High School Diploma -
St Mary's Secondary School
06.2009
Skills
- Patience and composure
- Exceptional communication
- Sales Support
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Experience with Microsoft word and Excel
Languages
English
Full Professional
Timeline
Client Experience Specialist
Real Food For Real Kids
09.2022 - Current
Treatment Coordinator
Davis Orthodontics
07.2021 - 09.2022
Orthodontic Administrator
Clearly Orthodontics
05.2018 - 07.2021
Dental Assistant Certificate -
Media College
High School Diploma -
St Mary's Secondary School
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