Kimberly Vallejo
Moorpark
Summary
Experienced Clinic Operations Manager with 8+ years in coordinating patient care, managing administrative processes, and ensuring high levels of patient satisfaction in behavioral health settings. Proficient in managing multi-step workflows, onboarding new patients, and collaborating across teams to improve patient experiences. Strong project management skills, with a demonstrated ability to manage patient intake, scheduling, and care coordination. Adept in utilizing CRM systems, scheduling software, and team collaboration tools to streamline operations.
Overview
9
9
years of professional experience
Work History
Clinic Operations Manager
California Lutheran University
01.2016 - Current
- Led the management of patient waitlists, intake forms, and first appointment scheduling, ensuring smooth transitions from inquiry to care initiation
- Designed and implemented efficient patient onboarding processes, improving scheduling accuracy and reducing patient wait times by 20%
- Trained 45-60 new MFT and PsyD clinicians annually, providing onboarding support to integrate them into clinic operations and ensure patient success
- Acted as the main point of contact for patients during their onboarding experience, answering questions, addressing concerns, and coordinating with care teams to ensure all needs were met
- Worked closely with clinicians, administrators, and external partners to ensure continuity of care and patient satisfaction
- Managed client records, ensuring compliance with all regulatory standards and auditing for accuracy
- Updated policies and procedures to improve clinic efficiency and patient experience
- Identified bottlenecks in clinic operations and implemented solutions that reduced patient onboarding times and improved patient engagement
- Successfully reduced patient onboarding wait times by 15% through improved scheduling processes
- Spearheaded a training program that improved new clinician retention by 25%
Education
Bachelor of Science - Organizational Leadership
California Lutheran University
Thousand Oaks, CASkills
- Project Management
- Patient Onboarding
- Collaboration & Communication
- CRM & Scheduling Software
- Problem-Solving
Skillsandtechnologyproficiency
- Proficient in managing multi-step workflows, scheduling, and team coordination to ensure timely and efficient patient care.
- Experienced in managing patient intake, scheduling, and follow-up communications.
- Strong verbal and written communication skills, adept at working cross-functionally with teams and external partners to deliver patient-centered care.
- Proficient in Titanium Schedule, Google Suite, Microsoft Office, and other office management tools.
- Skilled in identifying process improvements and resolving challenges to ensure a smooth patient experience.
Timeline
Clinic Operations Manager
California Lutheran University
01.2016 - Current
Bachelor of Science - Organizational Leadership
California Lutheran University
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