Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Valente Rodriguez

Santa Ana

Summary

Hard-working Lead with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Experience Lead

Victoria's Secret PINK
10.2019 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Sales Associate

Footlocker
11.2017 - 04.2018
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Santa Ana High School
Santa Ana, CA
05.2019

Skills

  • Cash Register Operations
  • Shipment Processing
  • Improvement Plans
  • Handling Complaints and Inquiries
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Teamwork and Collaboration
  • Product and service knowledge
  • Onboarding and Orientation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Experience Lead

Victoria's Secret PINK
10.2019 - Current

Sales Associate

Footlocker
11.2017 - 04.2018

Santa Ana High School
Kimberly Valente Rodriguez