Kimberly Tsitsopoulos
23 Coral Cove Cres. Toronto,ON
Summary
Dedicated professional with over 25 years experience in a range of business environments including restaurant management, insurance and business ownership. Known for a strong work ethic and a customer focused approach.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Blackhorn Dining Room
02.2008 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Performed as bartender, server and hostess as needed.
Owner/Operator
Time For Lunch
04.2002 - 01.2008
- Owner/Operator of a children's catering company that specialized in serving hot, nutritious lunches to school children in York Region
- Cooked, prepared and delivered approximately 250 lunches daily
- Worked directly with 7 schools in York Region
- Contributed positively to the local community by establishing a "Healthy Schools Committee" within the schools to promote healthy eating habits in children
Senior Claims Adjuster
Underwriters Adjustment Bureau
01.1998 - 02.2002
- In charge of starting a new claims unit on behalf of Markham General Insurance
- Instrumental with the first growth stage of the claims division
- Designed and created all claims forms/ tested and implemented new "Frontier Claims Computer System"
- Trained claims staff and other company personnel
- Adjusted Auto and Property Claims both personal and commercial lines
- Examined Accident Benefit Claims
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
Claims Adjuster/Examiner
Zurich Insurance
07.1986 - 12.1997
- Adjusted travel, auto and property claims
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared daily accounting summaries and compiled accounting reports for finance department.
- Liaison between claims department and world-wide travel assistance program.
Education
Business Admin/ Hospitality Management
Seneca College of Applied Arts And Technology
King City, ONSkills
- Business Operations Expertise
- Team Leadership
- Time Management
- Customer Relationship Management
- Organization and Prioritization
Certification
- Food Handlers Permit
- Smart Serve Certified
- Insurance Institute of Ont./Principles and Practices/Intro to Personal Lines
- Division Head/Wexford Soccer Club/Junior Girls
- Junior Girls Soccer Coach
Timeline
Restaurant Manager
The Blackhorn Dining Room
02.2008 - 09.2024
Owner/Operator
Time For Lunch
04.2002 - 01.2008
Senior Claims Adjuster
Underwriters Adjustment Bureau
01.1998 - 02.2002
Claims Adjuster/Examiner
Zurich Insurance
07.1986 - 12.1997
- Food Handlers Permit
- Smart Serve Certified
- Insurance Institute of Ont./Principles and Practices/Intro to Personal Lines
- Division Head/Wexford Soccer Club/Junior Girls
- Junior Girls Soccer Coach
Business Admin/ Hospitality Management
Seneca College of Applied Arts And Technology
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