Kimberly Tran
San Jose
Summary
Community Director with 7-years history of success in community support and engagement. Builds strong relationships between residents, families and staff. Proactive and industrious with proficiency in Yardi.
Overview
8
8
years of professional experience
Work History
Community Director
FPI Management
03.2016 - Current
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
High School Diploma -
Independence High School
San Jose, CA 06.2007
Skills
- Property Maintenance
- Community Engagement
- Problem Solving
- Team Leadership
- Maintenance Oversight
- Payment Collection
- Data Entry
- Multi-Family Property Management
- Customer Relations
- Customer Service-Focused
- Microsoft Office
Timeline
Community Director
FPI Management
03.2016 - Current
High School Diploma -
Independence High School
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