Kimberly Torres
Indio
Summary
Dedicated and hardworking customer service professional with over 4 years of experience in the food service and hospitality industry. Skilled in delivering exceptional customer experiences, preparing food and beverages, handling cash transactions, and working efficiently in fast-paced environments. Strong team player with experience training new employees, maintaining food safety standards, and ensuring smooth daily operations. Known for reliability, positive attitude, and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Barista
Juice It Up!
Rancho Mirage, CA
05.2024 - Current
- Prepared and served a variety of beverages, ensuring quality and consistency.
- Maintained cleanliness and organization of the workspace, adhering to health standards.
- Managed inventory levels, restocking supplies to maintain efficient operations.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Supervised daily operations, ensuring optimal workflow and service quality.
- Trained and mentored new baristas in beverage preparation techniques.
Server
Pho Viet Vietnamese Restaurant
La Quinta, CA
09.2022 - 05.2024
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on menu offerings and restaurant protocols to improve service consistency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Accounting
California State University San Marcos
San Marcos, CA06-2028
Associate of Science - Business Administration And Management
College of The Desert
Palm Desert, CA05-2023
Skills
- Customer Service
- Food & Beverage Preparation
- Cash Handling & POS Systems
- Team Collaboration
- Training & Mentoring
- Food Safety & Sanitation
- Time Management
- Multitasking
- Problem Solving
- Inventory Restocking
- Opening & Closing Procedures
- Restaurant Operations
- Communication Skills
- Conflict Resolution
- Attention to Detail
Tools & System
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Google Workspace (Sheets, Docs, Drive)
Timeline
Barista
Juice It Up!
05.2024 - Current
Server
Pho Viet Vietnamese Restaurant
09.2022 - 05.2024
Bachelor of Science - Accounting
California State University San Marcos
Associate of Science - Business Administration And Management
College of The Desert