Kimberly Torres
Fresno
Summary
Dynamic leader with extensive experience in administrative support and customer service. Drove operational compliance and improved customer satisfaction through effective coaching and team collaboration. Eager to leverage skills in a challenging role that fosters professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Agent
First Pointe Management Group
Sacramento
04.2025 - 01.2026
- Managed lead tracking with CRM software and proactively followed up with interested parties to encourage leasing.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and swiftly resolving issues.
- Processed rental applications and verified applicant information to expedite leasing decisions.
- Conducted market research to assess local rental trends and pricing strategies.
- Collaborated with maintenance teams to ensure property upkeep and tenant satisfaction.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Recommended clarifications and changes in program policies to director of property management.
- Maintained a professional attitude when dealing with difficult situations or customers.
Manager
UPS Store
Fresno
02.2024 - 04.2025
- Led daily operations, ensured policy compliance, and enhanced customer service through targeted coaching and feedback.
- Managed customer itineraries and inquiries, resolving issues promptly to sustain high satisfaction levels.
- Identified trends and improved team effectiveness.
- Communicate issues and solutions using Excel, Outlook and ClickUp for team coordination.
- Maintain accurate records of coordinated jobs using Excel.
Sales Associate
Victoria's Secret
Fresno
10.2019 - 08.2023
- Promoted store credit card, emphasizing rewards and benefits while consistently achieving daily sales goals.
- Provided exceptional customer service by engaging with customers, sharing personal experiences, and offering product advice.
- Processed cash, credit, and debit transactions with high productivity to ensure smooth customer experiences.
- Trained new team members on cash register operations, back-stock procedures, and customer service to enhance team performance.
- Supported inventory management by organizing stock and maintaining accurate records.
Librarian Administrative Assistant
California State University of Fresno
08.2018 - 12.2019
- Organized and maintained library materials and resources, enhancing accessibility for patrons.
- Provided excellent customer service to library patrons, assisting with inquiries and locating resources.
- Coordinated events and programs, fostering participant engagement and ensuring operational efficiency.
- Supported the librarian in various tasks, including research and report preparation.
- Managed daily administrative tasks, streamlining scheduling, correspondence, and record-keeping.
Special Needs Volunteer
Tulare Western High School
Tulare
08.2016 - 06.2018
- Supported students with diverse needs in daily classroom activities.
- Collaborated with teachers to develop individualized education plans tailored to each student's needs.
- Implemented behavior management strategies that fostered a positive learning environment, enhancing student engagement.
- Maintained a safe and nurturing classroom environment for all students.
- Coordinated communication among students, teachers, and parents through emails and messages to ensure clarity and support.
- Assisted teachers with classroom materials and lesson preparation.
Education
California State Notary Public -
05-2026
Bachelor's of Science Degree - Business
California State University
Fresno, CA12-2023
Skills
- Leadership skills
- Customer Service
- Administrative Skills
- Time Management
- Organizational skills
- Call Management
- Advanced computer use
- Bilingual fluency in Spanish
- Strong Communication
- Interpersonal Skills
Certification
California State Notary Public, 07/18/24, Current
Languages
- Fluent English
- Fluent Spanish
Timeline
Leasing Agent
First Pointe Management Group
04.2025 - 01.2026
Manager
UPS Store
02.2024 - 04.2025
Sales Associate
Victoria's Secret
10.2019 - 08.2023
Librarian Administrative Assistant
California State University of Fresno
08.2018 - 12.2019
Special Needs Volunteer
Tulare Western High School
08.2016 - 06.2018
California State Notary Public -
Bachelor's of Science Degree - Business
California State University