Kimberly Torres
Woodland
Summary
Dynamic customer service professional with proven expertise at O Teriyaki, excelling in complaint resolution and cash handling. Recognized for maintaining composure under pressure and fostering customer loyalty through exceptional service. Committed to reliability and punctuality, consistently exceeding expectations while ensuring a clean and safe environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
O Teriyaki
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Food Service Worker
O Teriyaki
11.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Woodland Senior High School
Woodland, CA06.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Customer complaint resolution
- Refund handling
- Merchandise restocking
- Phone etiquette
Certification
Food Handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
O Teriyaki
11.2023 - Current
Food Service Worker
O Teriyaki
11.2023 - Current
Woodland Senior High School
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