Kimberly Tepsic
Stoney Creek,ON
Summary
22 years experience with the Title Insurance Industry. I have exceptional phone manner with strong communications and interpersonal skills. I have a strong ability to problem solve and prioritize issues, possessing strong attention to detail with the ability to manage competing priorities within a busy office environment. I am detail oriented and the ability to multi-task in a fast-paced environment. I exercise good judgment in protecting confidential information. I have intermediate computer skills in MS Office and Outlook
Overview
28
28
years of professional experience
Work History
First Canadian Title Insurance Ltd/FCT
11.2002 - 11.2024
- Provide customer service to our clients via, email and phone responding to all inquiries within specified timeframes
- Develop internal and external partnerships
- Read and understand search of title from multiple provinces/territories and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files
- Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
- Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable
- Prepare applicable documents (i.e
- Mortgage document package, title change documents etc.) as per respective lender program requirements
- Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing
- Action Lender Reports as required
- Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files
- Develop internal and external partnerships to enhance overall customer service experience
- Responsible for handling inbound and/or outbound customer calls
- Assist with reports, filing and data entry as required
- Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner
- Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
- Communicate file updates to internal and external partners using internal computer systems
- Organize rush requests
- Assist with preparation of document packages and reporting
- Ensure optimum servicing to our client base by printing and packaging mortgage documents in accordance with lender requirements and within established deadlines
- Update internal database with the appropriate file notes for all document packages as required
- Review documentation for accuracy, compliance and quality
- Enter information between database quickly and accurately
- Carry out the administration of department programs and services, including analysis of documentation, document preparation and response to customer inquiries within established timeframes
- Prepare, analyze and action Lender reports within established deadlines
- Identify and elevate performance issues to the department manager, providing specific details of the concern or issue
- Collaborate with the department manager in the design, implementation and delivery of new functional training
- Assist in the development of training plans for new staff and ongoing cross training within the team
- Organize and attend department huddles and meetings
Cashier
Fortino’s Supermarket
06.1996 - 12.2002
Education
High School Diploma -
Bishop Ryan
Hamilton, ON06-1998
Skills
- Interpersonal communication
- Microsoft Word
- Multitasking Abilities
- Analytical and critical thinking
- Critical thinking
- Problem-solving
- Multitasking
- Relationship building
- Microsoft office
- Decision-making
- Task prioritization
- Clerical support
- Problem resolution
- Good Telephone Etiquette
- Flexible and adaptable
- Self-Directed
Timeline
First Canadian Title Insurance Ltd/FCT
11.2002 - 11.2024
Cashier
Fortino’s Supermarket
06.1996 - 12.2002
High School Diploma -
Bishop Ryan
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