Kimberly Tepsic
Stoney Creek,ON
Summary
22 years experience with the Title Insurance Industry. I have exceptional phone manner with strong communications and interpersonal skills. I have a strong ability to problem solve and prioritize issues, possessing strong attention to detail with the ability to manage competing priorities within a busy office environment. I am detail oriented and the ability to multi-task in a fast-paced environment. I exercise good judgment in protecting confidential information. I have intermediate computer skills in MS Office and Outlook
Overview
28
28
years of professional experience
Work History
First Canadian Title Insurance Ltd/FCT
11.2002 - 11.2024
- Provide customer service to our clients via, email and phone responding to all inquiries within specified timeframes
- Develop internal and external partnerships
- Read and understand search of title from multiple provinces/territories and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files
- Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
- Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable
- Prepare applicable documents (i.e
- Mortgage document package, title change documents etc.) as per respective lender program requirements
- Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing
- Action Lender Reports as required
- Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files
- Develop internal and external partnerships to enhance overall customer service experience
- Responsible for handling inbound and/or outbound customer calls
- Assist with reports, filing and data entry as required
- Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner
- Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
- Communicate file updates to internal and external partners using internal computer systems
- Organize rush requests
- Assist with preparation of document packages and reporting
- Ensure optimum servicing to our client base by printing and packaging mortgage documents in accordance with lender requirements and within established deadlines
- Update internal database with the appropriate file notes for all document packages as required
- Review documentation for accuracy, compliance and quality
- Enter information between database quickly and accurately
- Carry out the administration of department programs and services, including analysis of documentation, document preparation and response to customer inquiries within established timeframes
- Prepare, analyze and action Lender reports within established deadlines
- Identify and elevate performance issues to the department manager, providing specific details of the concern or issue
- Collaborate with the department manager in the design, implementation and delivery of new functional training
- Assist in the development of training plans for new staff and ongoing cross training within the team
- Organize and attend department huddles and meetings
Cashier
Fortino’s Supermarket
06.1996 - 12.2002
Education
High School Diploma -
Bishop Ryan
Hamilton, ON06-1998
Skills
- Interpersonal communication
- Microsoft Word
- Multitasking Abilities
- Analytical and critical thinking
- Critical thinking
- Problem-solving
- Multitasking
- Relationship building
- Microsoft office
- Decision-making
- Task prioritization
- Clerical support
- Problem resolution
- Good Telephone Etiquette
- Flexible and adaptable
- Self-Directed
Timeline
First Canadian Title Insurance Ltd/FCT
11.2002 - 11.2024
Cashier
Fortino’s Supermarket
06.1996 - 12.2002
High School Diploma -
Bishop Ryan
Similar Profiles
Yiorgos SotiropoulosYiorgos Sotiropoulos
Business Development Manager at First Canadian Title Insurance Company Ltd.Business Development Manager at First Canadian Title Insurance Company Ltd.
Carolyn RossCarolyn Ross
Bilingual Residential Title Officer at First Canadian TitleBilingual Residential Title Officer at First Canadian Title
Anmol Singh KhairaAnmol Singh Khaira
Customer Service Representative at First Canadian TitleCustomer Service Representative at First Canadian Title
Sana PervaizSana Pervaiz
Accounting Manager at OVERLAND EAST TRANSPORTATIONAccounting Manager at OVERLAND EAST TRANSPORTATION
Ángel ZuñigaÁngel Zuñiga
Ayudante De La Construcción at MARZ Trauma & RestorationAyudante De La Construcción at MARZ Trauma & Restoration