Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Telfer

Calgary,AB

Summary

Experienced restaurant manager with a track record of leading successful teams and driving operational excellence. Proven expertise in hospitality, staff management, and financial oversight. Seeking advancement to Assistant General Manager to leverage leadership skills and contribute to Cactus Club Cafe's continued success.

Overview

17
17
years of professional experience

Work History

Restaurant Manager

Cactus Club Cafe
12.2015 - Current
  • Demonstrated ability to drive business success through effective leadership and strategic initiatives.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated staff.

Sales Associate

Pier One Imports
09.2007 - 01.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Bartender

Vinyl Night Club
02.2009 - 03.2010
  • Increased guest satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Bachelor in Communication -

Mount Royal University
Calgary, AB
04.2015

High School Diploma -

Sir Winston Churchill High School
Calgary, AB
06.2008

Skills

  • Leadership
  • Team Management
  • Operations Management
  • Communication
  • Time Management
  • Scheduling Coordination
  • Recruitment
  • Promotions planning

Timeline

Restaurant Manager

Cactus Club Cafe
12.2015 - Current

Bartender

Vinyl Night Club
02.2009 - 03.2010

Sales Associate

Pier One Imports
09.2007 - 01.2016

Bachelor in Communication -

Mount Royal University

High School Diploma -

Sir Winston Churchill High School

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Kimberly Telfer