Kimberly Stewart
San Marcos
Summary
Dynamic assistant manager skilled in employee training, performance monitoring, and sales strategy analysis. Successfully inspired teams to achieve high customer satisfaction and loyalty, while efficiently managing operations to support business growth.
Overview
9
9
years of professional experience
Work History
Mate (Assistant Manager)
Trader Joe's
Carlsbad
07.2025 - Current
- Handled customer inquiries and resolved issues promptly and professionally.
- Inspired and supported team members to enhance customer satisfaction and loyalty, contributing to retention and growth.
- Monitored team performance and delivered constructive feedback to enhance individual and team effectiveness.
- Trained new employees on company policies and procedures.
- Supported onboarding process for new employees, ensuring a smooth transition.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented scheduling to ensure adequate coverage during peak hours.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Collaborated with team members to ensure timely restocking of inventory.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collected customer feedback and communicated insights to management for informed decision-making.
- Assisted in preparing reports and presentations for leadership reviews.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees and provided guidance.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Crew Member
Trader Joe's
San Diego
01.2023 - 07.2025
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Addressed and resolved customer complaints professionally to maintain satisfaction and loyalty.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to ensure smooth store operations.
- Educated customers about new products and promotions effectively.
- Stocked shelves and organized displays according to company standards.
- Managed inventory levels through regular monitoring and reporting.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Security Officer
Wilson Creek Winery
Temecula
03.2020 - 10.2023
- Monitored premises to ensure safety and security of guests and staff.
- Patrolled winery grounds regularly to deter unauthorized access and enhance guest safety.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Collaborated with local law enforcement during emergencies or security breaches.
- Implemented safety protocols and trained staff on emergency procedures, ensuring preparedness for potential incidents.
- Provided exceptional customer service while enforcing winery policies and procedures.
- Maintained accurate logs of security-related activities to support incident response and reporting.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
General Merchandiser
Stater Brothers
Wildomar
11.2017 - 10.2020
- Managed inventory levels to ensure product availability and freshness.
- Conducted regular stock audits to identify discrepancies and ensure inventory accuracy.
- Organized product displays in retail stores according to company guidelines.
- Planned promotional campaigns, events, and discounts to boost sales volume.
- Assisted customers with inquiries and provided tailored product recommendations to enhance shopping experience.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Trained new staff on store policies, procedures, and customer service standards.
Education
Bachelor of Arts - Sociology
Cal State University San Marcos
San Marcos, CA05-2023
Associate of Arts - Social Sciences
Mt. San Jacinto College
San Jacinto, CA03-2022
Skills
- Inventory management
- Sales strategy
- Customer service
- Guest relations
- Team leadership
- Employee training
- Training program development
- Performance monitoring
- Data analysis
- Microsoft Excel
- Adaptability
- Conflict resolution
- Rapport building
Timeline
Mate (Assistant Manager)
Trader Joe's
07.2025 - Current
Crew Member
Trader Joe's
01.2023 - 07.2025
Security Officer
Wilson Creek Winery
03.2020 - 10.2023
General Merchandiser
Stater Brothers
11.2017 - 10.2020
Bachelor of Arts - Sociology
Cal State University San Marcos
Associate of Arts - Social Sciences
Mt. San Jacinto College