Kimberly Solomon
Montreal,QC
Summary
Versatile and dynamic professional with a proven track record in customer service and care, notably at Medavie Blue Cross. Skilled in problem-solving and fluent in English, French, and Portuguese. Excelled in roles requiring the ability to manage diverse tasks, from emergency assistance coordination to salon management. Demonstrated commitment to enhancing customer satisfaction and streamlining operational efficiency.
Overview
11
11
years of professional experience
Work History
SOS Agent
Medavie Blue Cross
Montreal, Quebec
03.2023 - Current
- Help travelers with insurance get emergency assistance by phone and email communication.
- Arrange billing with hospitals and clinics all around the world.
- Reassuring members by showing empathy for their situations.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Hairstylist
Lolita Beauty
Montreal, QC
09.2021 - 09.2022
- Hair cutting, coloring and styling.
- Greeting customers and setting up appointments.
- Help with cleaning the salon
- Selling Products
Independent Hairstylist
Self-Employed
Montreal, QC
11.2018 - 02.2020
- Schedule appointments.
- Hair cutting, coloring and styling.
- Salon management (products, stock).
- Social Media promotion.
Cashier
Home Depot
Montreal, QC
06.2013 - 02.2018
- Processing purchases from clients
- Opening and closing shifts
- Cleaning
Education
DEP - Hairdressing
Faubourgs De Montreal
Qc03-2018
High School Diploma -
Saint-Henri
Québec, QC06-2013
Some College (No Degree) - Programmer Analyst
Lasalle College
MontrealSkills
- Customer service and care
- Problem-solving skills
- Polite communication skills
- Spoken Languages : English, French, Portuguese
Timeline
SOS Agent
Medavie Blue Cross
03.2023 - Current
Hairstylist
Lolita Beauty
09.2021 - 09.2022
Independent Hairstylist
Self-Employed
11.2018 - 02.2020
Cashier
Home Depot
06.2013 - 02.2018
DEP - Hairdressing
Faubourgs De Montreal
High School Diploma -
Saint-Henri
Some College (No Degree) - Programmer Analyst
Lasalle College
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