Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Kimberly Sevilla

Toronto,ON

Summary

A highly enthusiastic, adaptive, and hardworking individual with five years of experience in customer sales and service. Knowledgeable in flight safety, emergency procedures, and aircraft types, gained through two years of education and training in Flight Services Program. Passionate in seeking full-time cabin crew position where I could leverage my experience and skills in providing safety and comfort to passengers that could best represent Porter Airlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Platter Architect

Cured Catering
09.2021 - Current
  • Make certain that the quality of the products being made and delivered will surpass the expectations of customers.
  • Provided reliable assistance to chefs during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
  • Kept a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Develop and maintain positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.

Barista

Second Cup
07.2021 - Current
  • Maintained a clean and organized workspace for an optimal productivity and safety by cleaning counters, machines, utensils and seating areas daily.
  • Trained new employees by sharing knowledge and expertise of coffees, teas, and merchandise.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs and complaints professionally to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick and efficient service.
  • Mastered the use of (POS) Point-of-service computer system for order taking, online orders, and transactions accuracy.
  • Helped in store management by keeping track of inventory to determine the appropriate number of products that are needed to be purchased and restocked.

Passenger Service Ambassador

Air Transat
01.2024 - 04.2024
  • Maintained professionalism through wearing the Seneca uniform that adheres to Company Grooming Standards.
  • Provided exceptional service for improved guest experiences through providing directions, boarding passengers, and offering assistance in check-ins and baggage drop-offs.
  • Contributed to team success with open-communication and collaboration to resolve potential problems with travellers.
  • Actively monitored and become aware of airport surroundings to prioritize everyone's safety.
  • Attended pre-check-in briefings to discuss flight details, proper documentations, and baggage requirements.

Warehouse Associate

West 49
03.2019 - 01.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise, with attention to the accuracy of items, price, and label.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise, while maintaining a safe and clean facility.
  • Enhanced customer experience by ensuring a visually appealing retail environment and by providing their item request.

Education

Flight Services Operations And Cabin Management

Seneca Polytechnic
North York, ON
06-2024

High School Diploma -

Madonna Catholic Secondary School
North York, ON
06-2021

Skills

  • Customer service
  • Interpersonal Skills
  • Positive attitude and Behaviour
  • Aircraft Emergency Procedures
  • Airport Security
  • Flight Safety

Accomplishments

  • President's Honour List (Winter 2023-24)

    • Key Courses: Aviation First Aid, Aircraft Systems & Emergency Equipment, Aircraft Type (Airbus, Embraer, Boeing & Bombardier), Career Placement

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
French
Elementary

Certification

  • Restricted Area Identification Card (RAIC) - Yellow Card
  • Workplace Hazardous Materials Information System (WHMIS) Certificate


Timeline

Passenger Service Ambassador

Air Transat
01.2024 - 04.2024

Platter Architect

Cured Catering
09.2021 - Current

Barista

Second Cup
07.2021 - Current

Warehouse Associate

West 49
03.2019 - 01.2024

Flight Services Operations And Cabin Management

Seneca Polytechnic

High School Diploma -

Madonna Catholic Secondary School

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Kimberly Sevilla