Kimberly Scott
Summary
Administrative business professional and entrepreneur with over 25 years of extensive expertise in enhancing customer satisfaction and driving sales through innovative strategies. Demonstrates a strong ability to leverage creative design and data-driven insights for operational excellence and business growth. Committed to delivering exceptional customer service and fostering collaboration to achieve outstanding results.
Overview
16
16
years of professional experience
Work History
Online Store Operations Coordinator
Georgian Stores
04.2017 - Current
- Company Overview: Georgian College
- Oversee daily e-commerce and fulfillment operations, improving customer satisfaction and operational effectiveness
- Lead system updates with various internal and external partners, ensuring smooth transitions and continuity
- Conduct a range of website updates and edits to ensure content accuracy and relevance
- Transfer/upload booklist terms to the website
- Examine data to ensure accuracy, adding notes and catalogue links when necessary
- Adjust inventory tolerances to allow negative sales for out-of-stock items
- Verify and update catalogues for all campus locations, ensuring that changes and product selections are accurate
- Collaborate with buyer and vendors to introduce new products and descriptions online, ensuring timely updates and accurate information
- Analyze and report weekly and monthly sales data to inform strategies, boosting performance and satisfaction
- Resolve customer issues swiftly, maintaining high satisfaction and repeat business
- Transform digital content strategy through innovative merchandising displays and targeted marketing campaigns, strengthening campus and community engagement
- Act as the lead for various events such as Open House, Campus Pop-Up Shops, Orientation, Convocation and Residence Move-In Day, ensuring successful execution and increased participation
- Facilitate the fulfillment of donation requests for student driven initiatives
- Leverage Google Analytics to analyze customer behavior, while also updating and maintaining current business hours and locations, responding to customer reviews, and identifying areas of concern
- Discover and develop cross-selling opportunities to enhance online sales
- Create unique and customized signs, decor, gift baskets, and apparel to meet diverse customer needs and preferences
- Develop and implement effective sales strategies to drive revenue growth across various channels, including online platforms and physical stores
- Oversee the sales of digital files ensuring high-quality listings, customer satisfaction, and timely delivery
- Manage the distribution and sales of physical goods in three consignment locations within Simcoe County, maintaining strong relationships with store owners and ensuring optimal product placement
- Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience for all customers
- Georgian College
Store Operations Coordinator
Georgian Stores
12.2015 - 04.2017
- Company Overview: Georgian College
- Maintained comprehensive cash handling protocols and reconciliation procedures, ensuring financial accuracy and compliance standards
- Facilitated customer sales through POS and online systems while maintaining the highest level of customer service
- Analyzing sales data and performance metrics to make informed business decisions and improve store operations
- Managing stock levels, ordering merchandise, and maintaining relationships with various suppliers
- Developing and implementing sales strategies and promotional activities to boost store revenue
- Process vendor orders and returns, enhancing inventory efficiency
- Provided administrative support to the store manager creating various job manuals, monthly newsletters and other team communications
- Spearheaded store layout redesign initiative, enhancing customer navigation and product visibility, resulting in improved customer flow and performance
- Payroll entry - timekeeping
- Training and onboarding new and part-time staff
- Processed various customer transactions through a complex POS and inventory control system
- Assisted students and faculty with textbook selections, resolved purchase queries, and provided guidance on course material requirements
- Implemented shelf organization system, reducing customer wait times during peak periods
- Responding to various telephone, email and in-person inquiries
- Merchandising product and creating dynamic displays
- Picking, packing and processing publisher returns
- Maintaining a clean and tidy store presence
- Daily balancing and reconciliation of cash
- Georgian College
Bookstore Clerk
Georgian Stores
11.2008 - 12.2015
- Company Overview: Georgian College
- Maintained comprehensive cash handling protocols and reconciliation procedures, ensuring financial accuracy and compliance standards
- Facilitated customer sales through POS and online systems while maintaining the highest level of customer service
- Analyzing sales data and performance metrics to make informed business decisions and improve store operations
- Managing stock levels, ordering merchandise, and maintaining relationships with various suppliers
- Developing and implementing sales strategies and promotional activities to boost store revenue
- Process vendor orders and returns, enhancing inventory efficiency
- Provided administrative support to the store manager creating various job manuals, monthly newsletters and other team communications
- Spearheaded store layout redesign initiative, enhancing customer navigation and product visibility, resulting in improved customer flow and performance
- Payroll entry - timekeeping
- Training and onboarding new and part-time staff
- Processed various customer transactions through a complex POS and inventory control system
- Assisted students and faculty with textbook selections, resolved purchase queries, and provided guidance on course material requirements
- Implemented shelf organization system, reducing customer wait times during peak periods
- Responding to various telephone, email and in-person inquiries
- Merchandising product and creating dynamic displays
- Picking, packing and processing publisher returns
- Maintaining a clean and tidy store presence
- Daily balancing and reconciliation of cash
- Georgian College
Education
Diploma - Business Diploma - 2 year
Georgian College of Applied Arts & Technology
Barrie, ONTARIO01-2015
Diploma - Ontario Secondary School Diploma (OSSD)
Collingwood Collegiate Institute
Collingwood, ONTARIO06.1989
Skills
- Customer service
- Effective leader
- Attention to detail
- Data analysis
- Marketing
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Multitasking
- Organizational skills
- Adaptability and flexibility
Timeline
Online Store Operations Coordinator
Georgian Stores
04.2017 - Current
Store Operations Coordinator
Georgian Stores
12.2015 - 04.2017
Bookstore Clerk
Georgian Stores
11.2008 - 12.2015
Diploma - Ontario Secondary School Diploma (OSSD)
Collingwood Collegiate Institute
Diploma - Business Diploma - 2 year
Georgian College of Applied Arts & Technology
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