Kimberly Romero
ANAHEIM
Summary
Dynamic professional with a rich background at Cedar Fair, excelling in roles from Horse Caretaker to Aquatics Lead and Games Sale Lead. Expert in safety protocols and customer service, I've led teams to enhance guest experiences and improve facility safety. Skilled in both animal care and employee training, my leadership significantly boosted operational efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Horse Caretaker
Cedar Fair
Buena Park
09.2024 - Current
- Ensured that all safety protocols were followed while handling horses.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Cleaned and maintained kennels, holding areas.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- I fed and watered the animals in my care, following special diets and regular medication administration schedules.
- Prepared horses for the stagecoach operation.
- Ensured neat and professional presentation of horses for guest experiences.
Aquatics Lead Office/Park
Cedar Fair
Buena Park
04.2022 - 10.2024
- Trained new staff members in lifeguard techniques and safety protocols.
- Compiled statistics related to attendance numbers at aquatics programs and reported findings to management.
- Monitored facility operations to ensure adherence to health and safety regulations.
- Supervised team of lifeguards during open hours at facility pools.
- Administered first aid and notified emergency medical personnel.
- Inspected all equipment to ensure proper functioning before each use.
- Led comprehensive safety training for new employees using company procedures.
- Used training and medical supplies to examine injured people and administer first aid.
Games Sale Lead
Cedar Fair
Buena Park
09.2022 - 01.2024
- Provided customer service by answering questions about game rules, prizes, and other related inquiries.
- Interacted with guests to encourage play and explained rules of each game.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Assisted in setting up promotional displays for games products.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
- Supervised and trained staff on game operations, customer service, and safety procedures.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Customer service
- Employee training
- Safety protocols
- First aid
- Equipment maintenance
- Facility inspection
- Team leadership
- Safety training
- Communication skills
- Animal care
- Training and mentoring
Languages
Spanish
Native/ Bilingual
Timeline
Horse Caretaker
Cedar Fair
09.2024 - Current
Games Sale Lead
Cedar Fair
09.2022 - 01.2024
Aquatics Lead Office/Park
Cedar Fair
04.2022 - 10.2024
Bachelor of Arts - Criminal Justice
California State University, Fullerton
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