Kimberly Rodriguez
Fontana
Summary
Dedicated tour guide with proven success in enhancing customer satisfaction through exceptional communication and personalized experiences. Skilled in training team members and optimizing tour quality.
Overview
9
9
years of professional experience
Work History
Tour Guide
Walking Cat Adventures & Travel
Orlando, FL
06.2023 - Current
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Customized itineraries based on group preferences, ensuring memorable experiences for diverse audiences.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Host
Michael's Vacations
Windermere, FL
01.2023 - Current
- Customized itineraries based on group preferences, ensuring memorable experiences for diverse audiences.
- Trained new guides on best practices for customer service and safety protocols.
- Managed scheduling and booking systems to optimize resource allocation and reduce conflicts.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.
Fulfillment Associate
Amazon
Fontana, CA
10.2021 - Current
- Operated warehouse equipment to efficiently process and fulfill customer orders.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to maintain high standards of safety and cleanliness.
- Streamlined order processing workflows, improving overall efficiency of fulfillment operations.
- Conducted quality checks on outgoing shipments to ensure accuracy and compliance with standards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Hairstylist
Hairzoo
Santa Monica, CA
01.2017 - 08.2021
- Delivered exceptional hair cutting and coloring services, ensuring client satisfaction and repeat business.
- Mentored junior stylists on advanced techniques and customer service best practices.
- Developed personalized hair care plans to enhance client experiences and promote product sales.
- Collaborated with team members to streamline salon operations and improve workflow efficiency.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Increased salon revenue by upselling products and additional treatments during appointments.
Education
Cosmetology
Paul Mitchell The School
Pasadena12-2016
Skills
- Exceptional communication
- Time management
- Sales and merchandising
- Service coordination
- Social media promotion
- Willing to learn
- Teamwork and collaboration
- Attention to detail
Languages
English
Spanish
Timeline
Tour Guide
Walking Cat Adventures & Travel
06.2023 - Current
Host
Michael's Vacations
01.2023 - Current
Fulfillment Associate
Amazon
10.2021 - Current
Hairstylist
Hairzoo
01.2017 - 08.2021
Cosmetology
Paul Mitchell The School