Kimberly Rodriguez
Los Angeles
Summary
Hello! I’m Kimberly, a freshly adult who’s only 19 years old, studying to become a doctor. I love working retail. I’m a very talkative person who just talks and talks! I could say im great at engaging with customers.
Overview
2
2
years of professional experience
Work History
Assistant Retail Store Manager
Journeys Shoes
Lakewood
01.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Responded promptly to customer inquiries via phone calls or emails while maintaining a high level of professionalism.
- Managed customer service operations including complaints resolution and dispute resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Cultivated loyal customer base by providing excellent customer service.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Team Member
Subway
Compton
12.2022 - 03.2023
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
South East High School
South Gate, CA06-2024
Some College (No Degree) -
Long Beach City College
Long Beach, CASkills
- Customer service
- Inventory management
- Visual merchandising
- Sales reporting
- Team collaboration
- Employee training
- Effective communication
- Sales management
- Schedule management
Languages
Spanish
Full Professional
English
Full Professional
Reference
- Iris Bravo (Store Manager)
(562) 357-1981
• Zaira González ( Manager in training)
(562) 326-8704
Timeline
Assistant Retail Store Manager
Journeys Shoes
01.2023 - Current
Team Member
Subway
12.2022 - 03.2023
High School Diploma -
South East High School
Some College (No Degree) -
Long Beach City College