Kimberly Rodriguez
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server/Cashier
WMSCI
08.2021 - Current
- Assist with cleaning of dishware, cutlery at the conclusion of each dining service as required
- Assist with maintaining the cleanliness of kitchen and dining area as required
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- assist with catering, and theme eve
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Complete other duties
- To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner
- Able to do multi task
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/dishwasher/front desk
Culinary college of canada
01.2019 - 10.2021
- Server- preparing the food, stocking supplies, serving, charging people for their food, cleaning tables and counters, resetting tables, greeting customers
- Dishwasher - dishes, tableware, glassware, pots, pans, and utensils through manual and machine cleaning methods
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Barista
Starbucks
09.2018 - 10.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Used POS system to accurately enter orders and process payments.
Housekeeping
Inns of Banff
08.2018 - 10.2018
- Company Overview: Banff AB
- Swept, mopped, scrubbed, dusted, waxed and polished furniture, windows, floors, walls, furnishings, equipment, and hardware
- Clean, disinfect washrooms and bedroom
- Ordered and distributed custodial supplies
- Vacuumed carpets and rugs
- Banff AB
Housekeeping/ Laundry Assistant
Mount Robson Inn
05.2018 - 08.2018
- Company Overview: Jasper AB
- Swept, mopped, scrubbed, dusted, waxed and polished furniture, windows, floors, walls, furnishings, equipment, and hardware
- Clean, disinfect washrooms and bedroom
- Ordered and distributed custodial supplies
- Vacuumed carpets and rugs
- Folded towels, and pillow cases and sorted
- Jasper AB
Floor/ Box Office
Cineplex Odeon McGillivray and Vip Cinemas
10.2012 - 03.2016
- Company Overview: Winnipeg, MB
- Greeted and assisted guest in busy movie theater
- Operated touch screen cashier including ATMs
- Processed and completed cash, credit and debit card transactions
- Able to cash up
- Resolved guest concerns and ensured a positive experience
- Maintained up to date knowledge of all promotional programs
- Winnipeg, MB
Education
Pro serve -
08.2023
Comptia A -
09.2021
PC support technician -
Academy of Learning College
09.2017
English Specific Purpose 1& 2 -
University of Winnipeg
Winnipeg, MB01.2013
Intensive English as an Additional Language -
Language Training Centre Red River College
Winnipeg, MB02.2012
Skills
- Self-motivated, reliable and hardworking customer oriented professional
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Typing speed
- Time management
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Web Development and Design
- Video Gaming
- Dancing
Timeline
Server/Cashier
WMSCI
08.2021 - Current
Server/dishwasher/front desk
Culinary college of canada
01.2019 - 10.2021
Barista
Starbucks
09.2018 - 10.2018
Housekeeping
Inns of Banff
08.2018 - 10.2018
Housekeeping/ Laundry Assistant
Mount Robson Inn
05.2018 - 08.2018
Floor/ Box Office
Cineplex Odeon McGillivray and Vip Cinemas
10.2012 - 03.2016
Comptia A -
English Specific Purpose 1& 2 -
University of Winnipeg
Intensive English as an Additional Language -
Language Training Centre Red River College
Pro serve -
PC support technician -
Academy of Learning College
Similar Profiles
Sydney MorganSydney Morgan
Server/Cashier at Double DogsServer/Cashier at Double Dogs
JOURNEY HAMILTONJOURNEY HAMILTON
Server/Cashier at Cattleman's Kitchen and CateringServer/Cashier at Cattleman's Kitchen and Catering
Roberta CalkinsRoberta Calkins
Server/cashier at Travel Centers of AmericaServer/cashier at Travel Centers of America
Janessa MonisJanessa Monis
Server/Cashier at Planet SmoothieServer/Cashier at Planet Smoothie
Tyler VillegasTyler Villegas
Unlicensed Real Estate Assistant at Big Block RealtyUnlicensed Real Estate Assistant at Big Block Realty