Kimberly Ritter
Manteca,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
PSR III
UC Davis
06.2023 - Current
- Trained to assist multiple departments within Patient Contact Center. Answered calls for various departments, ensuring effective communication and support. Supported referral processes across different departments to enhance patient service. Participated in onboarding initiatives for new departments joining the Patient Contact Center. Contributed to team learning sessions focused on improving service delivery.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives. Identified issues, analyzed information, and provided solutions to problems. Managed to take over 60 calls
PSR II
UC Davis
10.2022 - 06.2023
- Managed phone operations at Elk Grove Family Medicine, gaining proficiency in scheduling guidelines. Learned and adapted to Roseville Clinic's scheduling standards to improve workflow.
- Demonstrated respect, friendliness, and willingness to help wherever needed. Organized and detail-oriented with a strong work ethic. Used critical thinking to break down problems, evaluate solutions, and make decisions. Able to multi task answer phones for multiple locations taken over 50 calls
Referral/Call Center Representative
Alpine Orthopaedic Medical Group
12.2021 - 09.2022
- Organize patient appointments according to injury severity Verifying insurances Medi-cal, HMO, PPO making sure we are contracted and if patient would need a referral to be seen. Verifying ICD-10 codes ensuring correct diagnosis appears on referral. Workers compensation confirming authorization for treatment secured and follow up. Knowledge in handling authorization submissions online or by paper and adept at tracking authorizations.
Education
No Degree - Medical Administration
Institute of Technology
Modesto, Ca01-2008
Skills
- Problem Solving
- Appointment Scheduling
- HIPAA Compliance
- Patient Referral
- Electronic Medical Records
- Insurance Verification
- Diagnose
- Knowledge Of Medical Terminology
Timeline
PSR III
UC Davis
06.2023 - Current
PSR II
UC Davis
10.2022 - 06.2023
Referral/Call Center Representative
Alpine Orthopaedic Medical Group
12.2021 - 09.2022
No Degree - Medical Administration
Institute of Technology