Hi, I’m
Kimberly Reid
RED DEER,AB
Summary
Dependable Food and Beverage Supervisor/Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
years of professional experience
1
Certification
Work History
Phils Family Resturant
Food and Berverage Server
10.2013 - 11.2023
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience,.Great communication skill,
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Increased sales revenue by consistently upselling menu items and promoting seasonal specials.
- Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
Sweet Peas (Our Family Rest)
FOH Manager
03.2009 - 07.2013
Job overview
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
Education
Lindsay Thurber Comprehensive High SchoolRed Deer, AB
General Diploma
06.1995
Skills
- Organizational Skills
- Multitasking
- Excellent Communication
- Customer Relations
- Decision-Making
- Dependable and Responsible
- Safe Food Handling
- Banquet Coordination
- High-Volume Dining
- Service Prioritization
- Menu Memorization
- Food Presentation
- Guest Relations Management
- Food Safety Practices
- Food Station Setup
- Daily Specials Memorization
- POS System Operation
- Interpersonal Skills
- Problem Solving
- Reservations Management
- Menu Recommendations
- Team Player
- Staff Training
- Team Leadership
- Adaptable and Flexible
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Courteous Phone Demeanor
Certification
Pro Serve
Timeline
Food and Berverage Server
Phils Family Resturant
10.2013 - 11.2023
FOH Manager
Sweet Peas (Our Family Rest)
03.2009 - 07.2013
Lindsay Thurber Comprehensive High School
General Diploma
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