Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Pierre

Anaheim

Summary

Compassionate and adaptable Medical Assistant with hands-on experience at Dr. Thomas Badin MD, excelling in patient management and effective communication. Proven ability to enhance patient satisfaction through empathetic care and meticulous documentation, while ensuring HIPAA compliance and maintaining a sterile environment. Dedicated to fostering trust and delivering quality healthcare.

Recent graduate with foundational knowledge in Medical Assisting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience

Work History

Medical Assistant Externship

Dr Thomas Badin MD (Providence)
06.2025 - 06.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Customer Service Representative

Nobel Biocare
08.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Medical Assistant :Clinical &Administrative

North Orange County ROP
Anaheim, CA
06-2025

Associate of Arts - Business Administration

Los Angeles City College
Los Angeles, CA
06-2016

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Medical terminology
  • Direct patient care
  • Patient-focused care
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Specimens collection and processing
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Sterilization techniques
  • Adaptable
  • Patient management

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Timeline

Medical Assistant Externship

Dr Thomas Badin MD (Providence)
06.2025 - 06.2025

Customer Service Representative

Nobel Biocare
08.2021 - 07.2023

Medical Assistant :Clinical &Administrative

North Orange County ROP

Associate of Arts - Business Administration

Los Angeles City College

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Kimberly Pierre