Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kimberly Philip

Delta,BC

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

28
28
years of professional experience

Work History

Airport Learning Coordinator

Westjet
01.2024 - Current
  • Mentored and supported new hires to provide a positive and safe work environment.
  • Provided comprehensive training to new and current agents, covering essential topics and ensuring thorough understanding of concepts adhering to current guidelines and policies
  • Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
  • Served as a mentor and resource for newer trainers within the organization, imparting knowledge and best practices to support their professional development.

Customer Service Agent

Westjet
08.2022 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted guests with check in to their flights
  • Ensuring a high level of awareness to safety for guest, fellow staff, and company equipment
  • Managed time efficiently in order to complete all tasks safely and within deadlines as Gate Controller
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Recognized as a top performer in Customer Service Agent Role
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Background Actor

Self Employed
05.2017 - Current
  • Acted in various productions, performing alongside various well-known actors and actresses throughout the lower mainland


Election Poll Worker

Elections Canada
10.2019 - 09.2022
  • Attended appropriate training sessions and information briefings.
  • Opened and closed polling booths.
  • Issued and collected voter ballot papers.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Addressed voter questions and concerns.

Insurance Data Entry Clerk

Canadian Northern Shield
08.2004 - 03.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Compiled data and reviewed information for accuracy prior to input.
  • Trained staff on operating procedures and company services.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Produced training manuals, presentations and resources for enhanced learning to staff and brokers

Insurance Advisor

Vancity Insurance
03.2003 - 07.2004
  • Met with customers to provide information and offer auto insurance coverage
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Carried out day-day-day duties accurately and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Coast Capital Insurance

Insurance Advisor
09.2001 - 03.2003
  • Met with customers to provide information about available products and policies.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Sold auto, home, and other various insurance products to individuals using consultative selling techniques.
  • Exhibited high energy and professionalism when dealing with clients
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Insurance Road Agent

Bakes-Jarvie Insurance
06.1999 - 04.2001
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • provided auto insurance coverage to clients throughout the different auto dealerships in Nanaimo
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Responded proactively and positively to rapid change.
  • Processed customer orders quickly and accurately for timely delivery.

Retail Sales Associate

Superstar Athletics
05.1996 - 06.1999
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Education

Bachelor of Arts - General

Malaspina University
Nanaimo

High School Diploma -

Dover Bay Secondary School
Nanaimo, BC
06.1998

Skills

  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented

Additional Information

Enjoy exploring and taking my kids on new different adventures (hiking, sites, experiences, travel)

Volunteer at my kids school for school events such as lunch hour monitoring and all fund raising events as volunteer coordinator

Timeline

Airport Learning Coordinator

Westjet
01.2024 - Current

Customer Service Agent

Westjet
08.2022 - Current

Election Poll Worker

Elections Canada
10.2019 - 09.2022

Background Actor

Self Employed
05.2017 - Current

Insurance Data Entry Clerk

Canadian Northern Shield
08.2004 - 03.2012

Insurance Advisor

Vancity Insurance
03.2003 - 07.2004

Coast Capital Insurance

Insurance Advisor
09.2001 - 03.2003

Insurance Road Agent

Bakes-Jarvie Insurance
06.1999 - 04.2001

Retail Sales Associate

Superstar Athletics
05.1996 - 06.1999

Bachelor of Arts - General

Malaspina University

High School Diploma -

Dover Bay Secondary School

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Kimberly Philip