Kimberly Perry

• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Obtained authorizations for patients needing MRI, CT, PET scans and other modalities based on insurance requirements.

Checked eligibility and benefits for patients scheduled for various scans. Ensured insurance was active and plan covered what patients were scheduled for.

Communicated to patients their benefits and out of pocket responsibilities.

Scheduled patients for MRI, CT, US and X-ray scans

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Worked on diesel engines, air conditioning and refrigeration plants on various ships in US Navy.