Kimberly Park
Surrey,BC
Summary
Seasoned Administrative Services Manager with notable background in planning, directing and coordinating supportive services of an organization. Skilled in streamlining administrative procedures, inventory control, staff supervision, and task prioritization. Demonstrated capability to manage hard deadlines, handle pressure situations and foster quality service delivery to support operational efficiency. Strong leadership skills coupled with ability to inspire teams towards exceeding performance standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager of Administrative Services
ICBC
Coquitlam, BC
03.2022 - Current
- Reviewed and analyzed current operational processes, identified areas for improvement, and developed strategies to increase efficiency.
- Developed and implemented policies and procedures to improve administrative services operations.
- Provided guidance to staff members regarding office management procedures and protocols.
- Managed the daily operations of the department to ensure compliance with organizational goals.
- Collaborated closely with other departments to coordinate activities and maximize resources.
- Coordinated travel arrangements, meetings, conferences, events, and training sessions as needed.
- Maintained records of personnel data such as payroll information, employee performance evaluations, vacation time requests.
- Handled delicate matters with discretion.
- Oversaw the recruitment process for new hires within the department by screening resumes and interviewing candidates.
- Resolved customer inquiries and complaints in an efficient manner.
- Supervised a team of administrative support staff; provided ongoing feedback on job performance.
Claims Support Assistant
ICBC
Surrey, BC
09.2017 - 03.2022
- Answered customer inquiries regarding claim status and provided updates.
- Assisted in the review of incoming claims to ensure accuracy of data entry.
- Processed payments for approved claims within established timelines.
- Created correspondence to claimants regarding questions or clarifications on submitted claims information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Managed asset recoveries for claims, including salvage, and subrogation.
- Conducted training sessions for new hires on claims processing procedures and best practices.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
Legal Assistant
Blake, Cassels & Graydon LLP
Vancouver, BC
10.2003 - 09.2017
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Updated databases with new information received from attorneys or clients.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Processed closing documents and transactional documents for legal review.
Education
Applied Business Technology
Vancouver Island University
Nanaimo, BC06-2002
High School Diploma -
Dover Bay Secondary
Nanaimo06-1997
Skills
- Customer Interaction
- Dependable Work Ethic
- Responsive to Change
- Analytical Decision-Making
- Precision in Tasks
- Effective Communication
Certification
CIP Program, 2020
Chartered Insurance Professional Program with Insurance Institute of British Columbia – in progress
• Completed C11: Principles and Practice of Insurance in June 2020 with honours
References
References available upon request.
Timeline
Manager of Administrative Services
ICBC
03.2022 - Current
Claims Support Assistant
ICBC
09.2017 - 03.2022
Legal Assistant
Blake, Cassels & Graydon LLP
10.2003 - 09.2017
Applied Business Technology
Vancouver Island University
High School Diploma -
Dover Bay Secondary
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