Kimberly Orozco Murillo
Los Angeles
Summary
Proven track record in boosting sales and enhancing customer satisfaction at JCPenney, leveraging expert product knowledge and exceptional conflict resolution abilities. Skilled in retail sales and inventory management, adept at driving team development. Achieved significant sales goals through strategic upselling and dynamic service, establishing a strong foundation in both hard and soft skills.
Overview
3
3
years of professional experience
Work History
Fine Jewelry Sales Associate
JCPenney
06.2023 - Current
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Cashier
JCPenney
11.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Dental Front Office Receptionist
All Family Dental Care
09.2021 - 06.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Bachelor of Science - Child Development
California State University - Los Angeles
Los Angeles, CA12.2024
High School Diploma -
Stem Academy of Hollywood
Hollywood, CA06.2021
Skills
- Sales techniques
- Product Knowledge
- Team Development
- Retail Sales
- Inventory
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Fine Jewelry Sales Associate
JCPenney
06.2023 - Current
Cashier
JCPenney
11.2022 - Current
Dental Front Office Receptionist
All Family Dental Care
09.2021 - 06.2023
Bachelor of Science - Child Development
California State University - Los Angeles
High School Diploma -
Stem Academy of Hollywood
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