Kimberly Olympia

• Created videos and edited them to post on socials
• Created and posted content on social media
• Networked and collaborated with other Creators and Brands
• UGC Work
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• Generated tailored solutions for clients, enhancing customer satisfaction and loyalty.
• Conducted market research to identify new sales opportunities and trends in telecommunications.
• Developed and maintained strong relationships with key accounts to drive repeat business and referrals.
• Analyzed customer feedback to identify areas for improvement in service delivery and client engagement strategies.
• Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
• Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.

• Completed clients requests daily especially during RSP season
• Collaborated with team to help make the work environment more positive and gave feedback
• High data entry queues completed everyday
• Coordinated office operations, ensuring seamless communication and workflow among departments.
• Developed and maintained filing systems to enhance record retrieval efficiency and data accuracy.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Managed sensitive information with utmost discretion to maintain confidentiality at all times.
• Assisted coworkers and staff members with special tasks on daily basis.

• Led multiple martial arts classes, ranging from children to adults, 5 days a week
• Maintained school facilities and business needs daily, including accounting, billing, and filing
• Created and modified curriculum, with input from other senior members
• Oversaw program budgets, ensuring alignment with organizational goals and resource allocation.
• Led cross-functional teams to develop and implement strategic initiatives.
• Provided ongoing direction and leadership for program operations.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.
• Collaborated closely with executive leadership to develop strategic plans for long-term growth.
• Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
• Advanced community outreach efforts by forging strong relationships with local partners.
• Implemented best practices in project management to optimize workflow efficiencies across the organization.
• Consistently exceeded key performance indicators by adapting quickly to changes in program needs.

Recipient of an Ontario Secondary School Diploma