Kimberly Oliver
Brooklyn
Summary
Dynamic entrepreneur with a proven track record at Clean It Green Hants County, excelling in brand management and customer loyalty. Demonstrated exceptional team leadership and conflict resolution skills while launching sustainable practices. Successfully navigated market challenges, achieving strong customer satisfaction and fostering lasting client relationships through innovative business strategies.
Overview
14
14
years of professional experience
Work History
Entrepreneur
Clean It Green Hants County
07.2020 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Improved customer satisfaction with exceptional management skills.
- Successfully managed women and kept multiple women working with me since the business started.
- Established a successful startup by researching market opportunities, and creating a business plan.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Launched successful referral program, encouraging satisfied customers to spread word about business.
- Achieved sustainable business practices, sourcing eco-friendly materials and minimizing waste in production process.
- Interacted well with customers to build connections and nurture relationships.
Office Manager
First Choice Equipment Rentals
01.2012 - 06.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Front End Courtesy Clerk
Red Deer Advocate
09.2011 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Massage Therapy
Alberta Institute Of Massage Therapy
Red Deer, AB06-2001
High School Diploma -
Central High Sedgewick Public School
Sedgewick, AB06-2000
Skills
- Market research
- Business planning
- Brand management
- Customer loyalty
- Sustainable practices
- Team leadership
- Conflict resolution
- Client relations
- Business strategy
- Goal setting
- Team development
- Customer acquisition
Timeline
Entrepreneur
Clean It Green Hants County
07.2020 - Current
Office Manager
First Choice Equipment Rentals
01.2012 - 06.2017
Front End Courtesy Clerk
Red Deer Advocate
09.2011 - 01.2012
Massage Therapy
Alberta Institute Of Massage Therapy
High School Diploma -
Central High Sedgewick Public School
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