Kimberly Nijak

St. Thomas,ON

Summary

I have spent thirty five plus years working one on one with customers. I have been in various management positions and have exceled under multiple situations. I am quick to adapt and solve problems successfully. i have dealt with escalations as well as doing the follow up work that is needed in these situations.

Overview

years of professional experience

Work History

Support Coach

TTEC

06.2021 - 12.2023

Worked in a Team Lead setting dealing one on one with an an average of sixty agents on a daily basis. Helping them in customer accounts to increase their metrics. Assisting filing forms and doing coaching to improve the customer experience with the agent. Assisted in coaching other support coaches in a virtual office setting. Assisted in filing daily as well as monthly coaching forms. Working with tier one technical support to assist the customer with telecommunication issues.

Education

Bachelor of Hospitality And Tourism Management - Business

St. Clair College of Applied Arts And Technology

Windsor, ON

06.1999

Skills

Task Delegation
Coaching Techniques
Feedback Delivery
Attention to Detail
Relationship Building
Decision-Making
Clear Communication
Critical Thinking
Documentation and Recordkeeping
Data Entry
Coaching and Development
Leadership Development
Employee Relations
Public Speaking
Strategic Planning
Data organization
Work Coordination
Quality Assurance
Training Program Development
Group Instruction
Compliance Training
Individualized Instruction
Training material development
Curriculum Design
Job Skill Building
Project Implementation
Employee Performance Reviews
Materials Preparation
Classroom experience
Client Retention

Assignment Delegation
Orientation and Onboarding
Human Resources
Program Monitoring and Tracking
Training Method Development
Online training experience
Team Exercises
Business Needs Analysis
Lectures and Discussions
Group Discussion Facilitation
Adult Learning Theories
Labor Relations
Classroom expertise
Virtual Learning Management
Referral Coordination
Workshop coordination
In-Depth Research
Video Conferencing
Employee surveying
Role Playing
Survey Management
Management Consultation
Focus Group Coordination
Initial Trauma Life Support
Social Services Support
Special Needs Clientele
Training Video Production
Creative Solution Development
Needs Assessment

Accomplishments

I have successfully changed careers during the covid pandemic and was ranked one of the top employees in a virtual office of over four hundred

Languages

English

Native or Bilingual

Timeline

Support Coach

TTEC

06.2021 - 12.2023

Bachelor of Hospitality And Tourism Management - Business

St. Clair College of Applied Arts And Technology

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