Kimberly Navarrete-Leon
Napa
Summary
Dedicated professional with a strong background in customer service and issue resolution. Proven ability to enhance customer experiences through timely assistance and effective communication.
Reliable and adaptable team player with experience in retail and youth development. Skilled in cash handling, customer engagement, and fostering positive environments. Committed to delivering exceptional service and supporting team objectives.
Efficient cashier known for accuracy and professionalism in high-pressure environments. Demonstrated success in transaction processing and customer support. Ready to leverage strong time management and collaboration skills to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
Ross Dress for Less
Napa, CA
03.2026 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted in managing cash register operations.
- Utilized POS systems effectively for transaction processing and inventory management.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Youth Development Professional
Boys and Girls Club of Napa Valley
Napa, CA
04.2024 - Current
- Developed and implemented engaging youth programs focused on social skills and personal development.
- Collaborated with team members to create safe and inclusive environments for all participants.
- Facilitated workshops promoting leadership, teamwork, and conflict resolution among youth members.
- Mentored young leaders by providing guidance and support in program planning and execution.
- Evaluated program effectiveness through participant feedback to enhance future initiatives.
- Trained new staff on best practices for youth engagement and program delivery techniques.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Classroom Leader
Napa EXL
Napa, CA
08.2024 - 03.2025
- Facilitated engaging learning experiences for diverse student populations.
- Developed and implemented lesson plans aligned with curriculum standards.
- Collaborated with educators to enhance classroom management strategies.
- Assessed student performance and provided tailored feedback for improvement.
- Evaluated program effectiveness and recommended adjustments for continuous improvement.
- Facilitated peer tutoring programs that encouraged collaboration among classmates while reinforcing key concepts from lessons.
- Developed strong relationships with students, fostering a positive classroom environment that promoted academic success.
Barista
Target
Napa, CA
10.2021 - 08.2024
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Maintained cleanliness of workstations and equipment to ensure compliance with health standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels and restocked supplies to optimize operational efficiency.
- Collaborated with team members to improve workflow and reduce wait times during peak hours.
- Developed knowledge of menu items to provide personalized recommendations for customers.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier
Target
Napa, CA
08.2021 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized and clean checkout area to enhance shopping experience.
- Assisted in training new cashiers on register operations and customer engagement techniques.
- Implemented strategies to reduce transaction times, improving overall checkout efficiency.
- Monitored cash drawer accuracy, ensuring compliance with company policies and procedures.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Vintage High School
Napa06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Staff training
- Attention to Details
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Ross Dress for Less
03.2026 - Current
Classroom Leader
Napa EXL
08.2024 - 03.2025
Youth Development Professional
Boys and Girls Club of Napa Valley
04.2024 - Current
Barista
Target
10.2021 - 08.2024
Cashier
Target
08.2021 - 08.2024
High School Diploma -
Vintage High School