Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalila Jaramillo Morales

Palmdale

Summary

Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities contributes to team success and achieves organizational objectives. Committed to fostering a collaborative work environment and driving results through proactive problem-solving and adaptability. Eager to leverage skills and experience in a dynamic setting that values initiative and teamwork.

Overview

1
1
year of professional experience

Work History

DMV/Insurance Specialist/Outbound Member Consultant

Edwards Federal Credit Union
- 12.2022
  • Process DMV-related documentation including title transfers and registrations.
  • Conduct outbound calls to members for follow-ups, renewals, cross-sell, or service outreach.
  • Verified documents for accuracy and handled confidential information with discretion and professionalism.
  • Provide accurate information regarding insurance policies and DMV process, resolving members inquiries in a timely manner.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Assist members with opening new accounts (checking, savings, CDs) and processing loan applications (auto, personal, credit card) with attention to compliance and accuracy.
  • Support teller line operations, handling daily transactions, deposits, withdrawals, and balancing cash drawer.
  • Support the call center, answering high volumes of inbound/outbound member inquiries regarding account status, transactions, and product information.
  • Participate in community events to promote financial products and services, enhancing the organization's local presence.
  • Educate members on digital banking tools, fraud prevention, and financial wellness programs.
  • Collaborate with internal departments (lending, compliance, fraud, etc.) to ensure a seamless member experience.
  • Maintain up-to-date knowledge of financial regulations, credit union policies, and loan requirements.

Cashier/Customer Service/Food Prep

Oki Dog Restaurant
06.2021 - 06.2022
  • Processed customer transactions quickly and accurately.
  • Provided friendly and efficient customer service in a fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Prepared food items according to company standards, following health and safety guidelines.
  • Resolved customer concerns with professionalism, ensuring satisfaction.
  • Assisted with restocking supplies and inventory management.
  • Trained new team members.

Education

High School Diploma -

Bright Star Secondary Charter Academy
Los Angeles, CA
06.2022

Skills

  • DMV/Insurance work
  • Member consulting
  • Account opening
  • Loan applications
  • Teller support
  • Contact center
  • Community events

Languages

Spanish
Native or Bilingual

Timeline

Cashier/Customer Service/Food Prep

Oki Dog Restaurant
06.2021 - 06.2022

DMV/Insurance Specialist/Outbound Member Consultant

Edwards Federal Credit Union
- 12.2022

High School Diploma -

Bright Star Secondary Charter Academy
Dalila Jaramillo Morales