Dalila Jaramillo Morales
Palmdale
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities contributes to team success and achieves organizational objectives. Committed to fostering a collaborative work environment and driving results through proactive problem-solving and adaptability. Eager to leverage skills and experience in a dynamic setting that values initiative and teamwork.
Overview
1
1
year of professional experience
Work History
DMV/Insurance Specialist/Outbound Member Consultant
Edwards Federal Credit Union
- 12.2022
- Process DMV-related documentation including title transfers and registrations.
- Conduct outbound calls to members for follow-ups, renewals, cross-sell, or service outreach.
- Verified documents for accuracy and handled confidential information with discretion and professionalism.
- Provide accurate information regarding insurance policies and DMV process, resolving members inquiries in a timely manner.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Assist members with opening new accounts (checking, savings, CDs) and processing loan applications (auto, personal, credit card) with attention to compliance and accuracy.
- Support teller line operations, handling daily transactions, deposits, withdrawals, and balancing cash drawer.
- Support the call center, answering high volumes of inbound/outbound member inquiries regarding account status, transactions, and product information.
- Participate in community events to promote financial products and services, enhancing the organization's local presence.
- Educate members on digital banking tools, fraud prevention, and financial wellness programs.
- Collaborate with internal departments (lending, compliance, fraud, etc.) to ensure a seamless member experience.
- Maintain up-to-date knowledge of financial regulations, credit union policies, and loan requirements.
Cashier/Customer Service/Food Prep
Oki Dog Restaurant
06.2021 - 06.2022
- Processed customer transactions quickly and accurately.
- Provided friendly and efficient customer service in a fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared food items according to company standards, following health and safety guidelines.
- Resolved customer concerns with professionalism, ensuring satisfaction.
- Assisted with restocking supplies and inventory management.
- Trained new team members.
Education
High School Diploma -
Bright Star Secondary Charter Academy
Los Angeles, CA06.2022
Skills
- DMV/Insurance work
- Member consulting
- Account opening
- Loan applications
- Teller support
- Contact center
- Community events
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Customer Service/Food Prep
Oki Dog Restaurant
06.2021 - 06.2022
DMV/Insurance Specialist/Outbound Member Consultant
Edwards Federal Credit Union
- 12.2022
High School Diploma -
Bright Star Secondary Charter Academy