Kimberly Mendez-Garcia
Sacramento
Summary
Results-driven professional with expertise in customer service and attention to detail. Demonstrated ability to streamline operations and foster positive client relationships, ready to enhance organizational effectiveness and client experience.
Overview
3
3
years of professional experience
Work History
Receptionist/ Interment Desk
Desert Valley Mortuary
Yuma, AZ
10.2025 - 05.2026
- Greeted and assisted families with compassion during funeral arrangements.
- Managed incoming calls and inquiries, ensuring timely response to client needs.
- Scheduled appointments and coordinated logistics for memorial services effectively.
- Maintained accurate records of services provided and client interactions.
- Implemented process improvements to streamline front desk operations and enhance efficiency.
Bank Teller Supervisor
First Convenience Bank of Texas
Porter Texas
06.2023 - 08.2024
- Supervised daily bank operations, ensuring compliance with policies and procedures.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Managed cash handling processes, minimizing discrepancies through accurate reconciliation.
- Resolved customer inquiries and issues, improving overall satisfaction and loyalty.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
Sales Representative
State Farm
Porter Texas
12.2022 - 06.2023
- Developed strong customer relationships to enhance client satisfaction and retention.
- Assisted clients in understanding insurance products and services tailored to their needs.
- Executed daily administrative tasks, ensuring accurate documentation and follow-up on policies.
- Collaborated with team members to streamline sales processes for improved efficiency.
- Adapted quickly to evolving product knowledge and industry regulations to provide informed guidance.
Education
Master of Arts - Business Administration And Management
University of Houston
Houston, TX05-2026
Bachelor of Science -
University of Houston
Houston, TX05-2023
High School Diploma -
Florin High School
Sacramento, CA05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Interment Desk
Desert Valley Mortuary
10.2025 - 05.2026
Bank Teller Supervisor
First Convenience Bank of Texas
06.2023 - 08.2024
Sales Representative
State Farm
12.2022 - 06.2023
Master of Arts - Business Administration And Management
University of Houston
Bachelor of Science -
University of Houston
High School Diploma -
Florin High School