Kimberly McFadzean
Ladera Ranch
Summary
Detail-oriented administrative professional with experience in supporting executive teams and managing communications. Experienced in customer relations, event coordination, and data entry, contributing to enhanced team efficiency and customer satisfaction. Strong ability to coordinate events and maintain customer-focused relationships, enhancing overall operational effectiveness and team productivity.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Friends Church
Yorba Linda
09.2013 - 11.2014
- Provided comprehensive administrative support to executive team, including calendar management & event coordination.
- Managed incoming communications and directed inquiries to appropriate staff members.
- Supported volunteer coordination and led community outreach efforts.
- Updated member information and records using church management software.
- Entered data into spreadsheets utilizing Microsoft Excel and similar programs.
Customer Service Associate, Marketing
Cytori Therapeutics
San Diego
02.2010 - 04.2013
- Processed purchase orders, sales orders, invoices, returns, exchanges, and customer account applications.
- Educated customers about product features and benefits effectively.
- Managed customer accounts to sustain relationships with clients and sales prospects.
- Created and maintained an effective sales tracking system to monitor progress and performance of sales goals.
- Conducted market research and analysis to support Sales Force and Marketing Management.
- Tracked company metrics and performed data analysis on sales metrics.
Retail Sales Associate
Nordstrom
San Diego
10.2009 - 02.2010
- Delivered exceptional service to customers, enhancing product selection and overall experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to consistently achieve daily sales targets.
- Resolved customer inquiries and issues promptly, maintaining professionalism throughout.
- Participated in training sessions to improve product knowledge and service skills.
- Contributed to sales growth by providing courteous service and maintaining display standards.
- Assisted in merchandising and housekeeping to optimize store presentation.
- Facilitated floor moves to enhance product visibility and accessibility.
Education
Bachelor of Arts - Communications
Azusa Pacific University
Azusa, CA05-2009
Skills
- Interpersonal communication
- Written and oral communication
- Customer relations
- Organizational skills
- Attention to detail
- Customer focus
- Event coordination
- Calendar management
- Sales tracking and analysis
- Data entry
Timeline
Administrative Assistant
Friends Church
09.2013 - 11.2014
Customer Service Associate, Marketing
Cytori Therapeutics
02.2010 - 04.2013
Retail Sales Associate
Nordstrom
10.2009 - 02.2010
Bachelor of Arts - Communications
Azusa Pacific University