Kimberly McDougall
London,ON
Summary
A team-oriented professional with extensive experience in direct sales within the optical industry, office administration, and non-profit fundraising. Skilled in promoting health programs and providing confidential, respectful support in cooperative environments. A dependable, detail-oriented individual with excellent communication and organizational abilities. Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
40
40
years of professional experience
Work History
Office Administrator
SDI Builders 2010 Ltd.
01.2018 - 06.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues and external partners.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Prepared legal submissions in accordance with the Construction Lien Act to obtain contracts for 8-16 million dollars annual sales in construction new builds and renovations for municipalities, schools and hospitals.
- Maintained First Aid Kit supplies as well as training records for site superintendents and field staff. Scheduled required training courses such as First Aid, Working at Heights, Asbestos Awareness and other mandatory training according to the occupational health and Safety Act.
Administrative Assistant
RE/MAX Land Exchange Ltd.
11.2013 - 06.2017
- Delivered administrative support to 9 real estate agents, handled multi-line VOIP telephone systems, managed the transmission of confidential legal documents, and greeted clients professionally.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Receptionist
Carey Optical and Dr. K.M. Hagerman
01.2008 - 11.2013
- Assisted customers in choosing eyeglass frames, took primary responsibility for office support tasks, maintained optician and optometrist records, prepared OHIP billing, and created advertising materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Program Coordinator
Heart and Stroke Foundation
02.2006 - 01.2008
- Led fundraising campaigns, managed program budgets, coordinated volunteer appreciation events, and recruited volunteers.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Designed program implementation and maintenance plan.
Tobacco Control Act Enforcement Officer
Grey Bruce Health Unit
09.1996 - 01.2006
- Assisted in hiring, training, and evaluating student employees, managed conflict resolution with non-compliant tobacco vendors, and supported the development of no-smoking bylaws.
- Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
- Facilitated successful resolution of disputes between parties through mediation efforts when possible.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Contributed to policy development efforts by providing valuable insights from front-line experiences as an Enforcement Officer.
- Leveraged strong knowledge of relevant laws and regulations to provide guidance and support to colleagues in difficult situations.
- Developed strong working relationships with community members, fostering trust and cooperation between the public and law enforcement authorities.
Dental Health Educator
Grey Bruce Health Unit
02.1984 - 06.1996
- Assisted in hiring, training, and evaluating student employees, managed conflict resolution with non-compliant tobacco vendors, and supported development of no-smoking bylaws.
- Developed and implemented health education strategies to reach target audiences.
- Developed and distributed health education materials to increase awareness and understanding.
- Participated in community outreach activities to promote health education initiatives.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Maintained accurate and complete records to document program activities and outcomes.
- Assessed success of health education programs through surveys and data collection.
- Enhanced patient outcomes by providing one-on-one counselling on health behaviours and disease management.
- Built partnerships with community organizations to expand reach and impact.
- Promoted available resources and connected individuals with services.
Education
Travel & Tourism Certificate - Travel And Tourism
Fanshawe College
London, Ontario01.2018
TICO Certification - Tourism -Travel Studies
Travel Industry Council of Ontario
London, Ontario01.2018
Peace Officer Appointment -
Ministry of Health
Ontario01.1997
Diploma Dental Assistant -
Fanshawe College
London, Ontario01.1985
High School Diploma -
Georgian Bay Secondary School
Meaford, Ontario06.1983
Skills
- Time Management
- Verbal Communication
- Document Management
- Mail handling
- Office Supply Management
- Microsoft Office expertise
- Telephone reception
- Leadership and supervision
- Customer Relationship Management (CRM)
- Word Processing
Volunteer Experience
- Sunday School Leader, Port Elgin United Church
- District Commissioner, Huron Bruce Pony Club
- Executive Member and Web Master, Canadian Federation for University Women (Southport)
- Secretary and Program Planning Chairperson, Business and Professional Women London
Timeline
Office Administrator
SDI Builders 2010 Ltd.
01.2018 - 06.2024
Administrative Assistant
RE/MAX Land Exchange Ltd.
11.2013 - 06.2017
Receptionist
Carey Optical and Dr. K.M. Hagerman
01.2008 - 11.2013
Program Coordinator
Heart and Stroke Foundation
02.2006 - 01.2008
Tobacco Control Act Enforcement Officer
Grey Bruce Health Unit
09.1996 - 01.2006
Dental Health Educator
Grey Bruce Health Unit
02.1984 - 06.1996
Travel & Tourism Certificate - Travel And Tourism
Fanshawe College
TICO Certification - Tourism -Travel Studies
Travel Industry Council of Ontario
Peace Officer Appointment -
Ministry of Health
Diploma Dental Assistant -
Fanshawe College
High School Diploma -
Georgian Bay Secondary School
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