Kimberly McDermott
Victoria
Summary
Dynamic professional with extensive experience in customer service, reception, operations, and community resource support., showcasing exceptional organizational skills and customer relations.
Excelled in streamlining operations while ensuring personal needs are acknowledged.
Proven track record in improving efficiency and adept in verbal and written communication.
Foundation in community support services and assisting community members with access to resources.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise.
Known for strong communication skills, organizational abilities, and keen attention to detail.
Collaborative team player focused on achieving results and adapting to changing needs seamlessly.
Proficient customer service, and administrative support, ensuring smooth daily operations.
Knowledge of inventory management and the importance of teamwork to contribute to successful work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist and Operations Coordinator
Proline Property Management
10.2017 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Worked closely with property manages to coordinate operations within a large portfolio of strata properties.
Receptionist and Facility Rentals Coordinator
Burnside Gorge Community Association
03.2012 - 10.2017
- Greeted incoming visitors with warmth and directed them to services provided by the centre with friendly and knowledgeable assistance.
- Maintained a welcoming environment and kept reception area clean in order to give visitors positive and comfortable first impression.
- Offered compassionate care to vulnerable community members accessing family services.
- Provided empathetic response and immediate assistance to families while accessing services at the community centre.
- Enrolled participants in a variety of programs.
- Responsible for cash, debit and credit card payments as well as making bank deposits.
- Operated the facility rental department by consulting with clients regarding their needs. Arranged set up and take down of various spaces with the centre. Provided coffee service.
- Created contracts with facility rental clients.
- Handled daily start of day responsibilities and well as lock down security requirements at end of shift.
Skills
- Excellent organizational skills
- Strong work ethic while working independently or part of a team
- Data entry
- Customer/Client relations
- Verbal and written communication
Certification
- Dealing with Difficult Interactions, Camosun College
- Effective Team Building, Camosun College
- Managing Workplace Conflict, Camosun College
Timeline
Receptionist and Operations Coordinator
Proline Property Management
10.2017 - 09.2019
Receptionist and Facility Rentals Coordinator
Burnside Gorge Community Association
03.2012 - 10.2017
- Dealing with Difficult Interactions, Camosun College
- Effective Team Building, Camosun College
- Managing Workplace Conflict, Camosun College
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