Kimberly Martinez
Rancho Santa Margarita
Summary
Dynamic and results-driven professional with extensive experience in Starbucks and management. Proven expertise in effective communication and operational procedures management, enhancing team performance and customer satisfaction. Recognized for training staff and maintaining high safety and cleanliness standards, contributing to a positive work environment and efficient operations.
Overview
8
8
years of professional experience
Work History
Food Clerk
Albertsons
05.2024 - Current
- Assisted customers in locating products and providing information on promotions.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Learned duties for various positions and provided backup at key times.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and efficiency.
Supervisor
Starbucks
09.2021 - 09.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational processes and standard procedures.
- Monitored staff performance, providing feedback and support for continuous improvement.
Barista Shift Supervisor
Albertons
02.2019 - 08.2022
- Supervised daily operations, ensuring high-quality beverage preparation and exceptional customer service.
- Trained and mentored new baristas
- Managed inventory levels, placing orders to maintain stock while minimizing waste.
- Developed staff schedules to optimize coverage during peak hours and enhance efficiency.
Barista
Starbucks
02.2017 - 07.2019
- Beverage preparation and customer service
- Mentored junior staff by providing guidance
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Science - Clinical Psychology
California State University, Fullerton
Fullerton, CA05-2022
Associate of Science - Clinical Psychology
Sant Ana College
Santa Ana, CA06-2019
Nursing
Santa Ana College
Santa Ana, CA06-2019
Skills
- Effective communication
- Safety compliance management
- Operational procedures management
- Food safety protocols management
- Effective team collaboration
- Cleanliness and sanitation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Clerk
Albertsons
05.2024 - Current
Supervisor
Starbucks
09.2021 - 09.2022
Barista Shift Supervisor
Albertons
02.2019 - 08.2022
Barista
Starbucks
02.2017 - 07.2019
Bachelor of Science - Clinical Psychology
California State University, Fullerton
Associate of Science - Clinical Psychology
Sant Ana College
Nursing
Santa Ana College
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