Kimberly Marquez

Responsible for the staffing of the center behind training, vacations, sick call outs.

Review new trainee evaluations and monitor the progress of new hires

Plan and review the work of the dispatch staff ensuring adherence to standards

and everything previously stated as a Senior Operator

• Demonstrated leadership by making sound decisions in the absence of supervision.
• Boosted morale by prioritizing co-workers.
• Established and continuously maintaining positive working relationships with coworkers earning their trust and respect.
• Striving to create a positive work environment in an effort to promote, influence and lead continuous improvement within the center.
• Engaging trainer/trainee interaction with new hires.
• Created individual worksheets for each trainee.
• Created Generic Geographical worksheets for all trainees.
• Volunteered to continuously Update training manual with new information or edits.
• Acting Supervisor in the absence of supervision, overseeing up to 5 dispatchers, creating the daily agenda, delegating job assignments, implementing mandates, if necessary, and processing payroll.

• Handle emergency phone calls calmly and gather pertinent information with composed approach.
• Research vehicular registration, driving records and warrant information to support officers.
• Operate law enforcement communication equipment and NCIC database to facilitate information to department.
• Maintained contact with units on assignment to deliver further assistance and support when needed.
• Assist departments with special requests such as BOLOs.
• Mitigate risks and emergency response delays by efficiently monitoring public safety field units.
• Acting Supervisor in the absence of Supervision due to Seniority.
• Mentored new employees by offering additional knowledge to enhance and support them.
• Completed the Communications Training Officer Course in 2019

• Collaborated with loss prevention officials for physical security breaches, safety emergencies and fraud cases.
• Processed liability claims and incident reports
• Spoke with customers that were involved in incidents for 99 cent only stores and tried to negotiate an agreement to avoid litigation.

• Facilitated front desk operations for busy high-volume hotel.
• Transmitted information or documents to customers, using computer, mail or facsimile machine.
• Computed guest billings and posted charges to room accounts.
• Managed customer complaints and rectified issues to complete satisfaction.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Signed for packages, recorded all deliveries and distributed to inter-company personnel.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Monitored reservations to track incoming parties and special events.
• Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
• Trained new employees on all of the above

• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Monitored and counted food stock and supplies to reorder on time.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Verified orders and bagged items for easy transport.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.