Kimberly Maralit
Thornhill,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OMNI CUSTOMER SERVICE ASSOCIATE
Walmart
700 CENTRE ST. THORNHILL ON L4J 0A7
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Process online orders, pick items from the shelves, pack and prepare them for delivery or in-store pick up, ensuring accuracy and timeliness through adhering to safety protocols and guidelines in handling products and interacting with customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
PARALEGAL & HUMAN RESOURCE OFFICER
I-FENAMA SERVICES, OPC
CITY OF SAN FERNANDO, LA UNION, PHILIPPINES
05.2021 - 03.2023
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Manage HR data including employee records and attendance.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Drafted legal documents like contracts and documented employee handbook and company policies to reduce compliance risks.
- Ensures that the company is updated on labor laws an regulations and that company policies and practices are in compliance.
PARALEGAL
I-FENAMA SERVICES, OPC
CITIY OF SAN FERNANDO, LA UNION PHILIPPINES
10.2020 - 05.2021
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Draft, edited and proofread legal documents to verify accuracy before sending it to the company lawyer.
- Helped company lawyer prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Maintained and updated organized cases.
- Submit legal documents to government offices for compliance.
CUSTOMER SERVICE REPRESENTATIVE
SITEL PHILIPPINES CORPORATION
BAGUIO CITY, BENGUET, PHILIPPINES
06.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
OFFICE WORKER - INTERN
LEGISLATIVE OFFICE MUNICIPALITY OF BACNOTAN
BACNOTAN, LA UNION, PHILIPPINES
07.2017 - 08.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Assist in organizing and preparing documents need for sessions to maximize capacity and keep event venues running smoothly.
Education
Bachelor of Arts - Political Science
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
CITY OF SAN FERNANDO, LA UNION, PHILIPPINES05.2018
High School Diploma -
SANTA CATALINA ACADEMY
LUNA, LA UNION, PHILIPPINES06.2014
Elementary Education -
AYAOAN ELEMENTARY SCHOOL
AYAOAN, LUNA, LA UNION, PHILIPPINES06.2010
Skills
- Safety Regulations
- Customer Service
- MS Office Proficiency
- Problem Resolution
- Product Knowledge
- Verbal Communication
- Clerical Support
- Organizational Skills
- Time Management
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Languages
English
Native or Bilingual
Certification
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
OMNI CUSTOMER SERVICE ASSOCIATE
Walmart
05.2023 - Current
PARALEGAL & HUMAN RESOURCE OFFICER
I-FENAMA SERVICES, OPC
05.2021 - 03.2023
PARALEGAL
I-FENAMA SERVICES, OPC
10.2020 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
SITEL PHILIPPINES CORPORATION
06.2018 - 01.2020
OFFICE WORKER - INTERN
LEGISLATIVE OFFICE MUNICIPALITY OF BACNOTAN
07.2017 - 08.2017
Bachelor of Arts - Political Science
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
High School Diploma -
SANTA CATALINA ACADEMY
Elementary Education -
AYAOAN ELEMENTARY SCHOOL