Kimberly Mancillas
La Puente
Summary
Motivated professional with strong customer service skills and a commitment to delivering positive experiences. Proven ability to adapt to new environments while effectively managing time and multitasking. Known for resolving inquiries and fostering teamwork to enhance organizational efficiency.
Overview
6
6
years of professional experience
Work History
part time assistant manager
Big 5 Sporting Goods
La Puente
01.2024 - Current
- Handled customer inquiries, resolved complaints, and provided exceptional service to enhance customer experience.
- Customer service and problem solving
- Trained new employees on customer service and sales techniques.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Collaborated with team members to achieve common goals and improve project outcomes.
- Refined communication abilities by engaging with diverse groups of people.
- Oversaw cash handling procedures and ensured compliance with policies.
- Able to adapt to new environments/situations
Food service worker
Subway
City of Industry
03.2022 - 01.2024
- Followed food safety regulations pertaining to sanitation and storage
- Operated cash register to process cash and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers
- Set up, restocked, and cleaned dining areas
- Monitored inventory to keep adequate stock of food items and supplies
- Gathered ingredients and cleaned and cut food items to prep recipes
Fulfillment associate
amazon
Jurupa Valley
09.2020 - 02.2021
- Operated handheld scanners to track merchandise throughout fulfillment process
- Processed and filled customer orders efficiently to ensure timely delivery
- Located merchandise from shelves and storage areas to fill orders
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking
- Organized and palletized orders according to carrier methods for streamlined shipping
- Wrapped and moved pallets to designated carrier area
- Demonstrated great teamwork skills with staff members involved in production and transport
Education
High school diploma -
Theodore Roosevelt Senior High school
Los angeles, CA06-2019
Skills
- Financial management
- Operational efficiency
- Customer service
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Team oriented
- Reliability
- Strong work ethic
- Fast learner
Timeline
part time assistant manager
Big 5 Sporting Goods
01.2024 - Current
Food service worker
Subway
03.2022 - 01.2024
Fulfillment associate
amazon
09.2020 - 02.2021
High school diploma -
Theodore Roosevelt Senior High school