Kimberly Macias
Riverside
Summary
Energetic and dependable with experience in customer service, scheduling, and working independently in fast-paced environments. I enjoy being on the go and having different day-to-day interactions. I take pride in strong communication, reliability, and a positive attitude. I thrive in roles that involve problem-solving, running errands, coordinating tasks, and providing exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
RUSD
Riverside, CA
08.2022 - Current
- Followed detailed lesson plans and adapted quickly to changing assignments across multiple grade levels.
- Demonstrated strong problem-solving skills by addressing unexpected situations calmly and professionally.
- Worked independently with minimal supervision while following established policies and procedures.
BMW BDC Service
BMW of Riverside
Riverside, CA
10.2021 - 01.2025
- Managed a high volume of inbound and outbound customer calls, providing professional and courteous service while maintaining exceptional customer satisfaction.
- Scheduled and coordinated service appointments, ensuring efficient communication between customers and service advisors.
- Maintained accurate customer records and appointment information using dealership management software and CRM systems.
Sales Person
Metro PCS
Riverside, CA
09.2016 - 03.2020
- Improved customer satisfaction by effectively addressing inquiries and resolving issues.
- Enhanced sales techniques through product knowledge training and peer collaboration.
- Developed promotional strategies to increase foot traffic and boost sales volume.
- Mentored new team members, fostering a collaborative environment for skill development.
Education
Bachelor's degree - Sociology
California State University-San Bernardino
San Bernardino, CA05-2023
College - Sociology
Riverside City College
Riverside, CA05-2020
High school diploma - undefined
John W. North High School
Riverside, CA01-2018
Skills
- Organizational skills
- Customer service
- Communication skills
- Microsoft Office
- Administrative experience
- Appointment scheduling
- Relationship building and management
Certification
- Teaching Certification
- Substitute Teaching Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
RUSD
08.2022 - Current
BMW BDC Service
BMW of Riverside
10.2021 - 01.2025
Sales Person
Metro PCS
09.2016 - 03.2020
College - Sociology
Riverside City College
High school diploma - undefined
John W. North High School
Bachelor's degree - Sociology
California State University-San Bernardino