Kimberly Lorentz
St. Catharines,ON
Summary
Dedicated Customer Service Specialist who brings strong communication skills paired with high productivity, while ensuring a positive client experience. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Offering excellent communication, diplomacy, and professionalism to suit all types of business. Seeking to leverage background in client services, crisis management and problem resolution.
Overview
29
29
years of professional experience
Work History
CUSTOMER SERVICE, KEY HOLDER
Coconut Cannabis
Thorold, ON
04.2022 - Current
- Adhere to all Alcohol and Gaming Commission of Ontario (AGCO) regulations in operating a cannabis dispensary
- Handle large volume of cash with high accuracy
- Maintain precise inventory of stock and reconcile discrepancies
- Trained and supervised staff in store operation, customer service and product knowledge
- Provided excellent customer service while ensuring compliance with company policies and procedures.
Executive Assistant
Brock University
St. Catharines, Ontario
03.2023 - 08.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for the executive.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive.
- Coordinated meeting and work schedules for staff teams and executive.
- Managed and tracked expenses to meet University requirements.
- Monitored incoming emails and responded accordingly in a timely manner.
CONSTITUENCY ASSISTANT
MEMBER OF PARLIAMENT
St. Catharines, ON
10.2013 - 05.2014
- Assisted Member's constituents on a variety of complex issues; Canada Revenue Agency, Service Canada, Citizenship and Immigration, Parole Board of Canada, Veterans Affairs and Foreign Affairs Canada
- Investigated issues presented by constituents, then provided guidance on course of action
- Maintained strong relationships with other local constituency offices and local stakeholders
- Briefed MP on sensitive and possible high-profile cases
- Tracked all cases through conclusion in parliamentary constituents' database
- Answered phones and greeted guests while providing a warm first contact at reception area
CONSULAR PROGRAM MANAGER
CONSULATE GENERAL OF CANADA, NEW YORK
Buffalo, NY
06.2002 - 08.2012
- Managed and provided strategic oversight of the Consular Services Program on behalf of the Government of Canada through the territory of Western and Upstate New York, West Virginia and Pennsylvania
- The Consular Program provided services to distressed Canadians and acted as the lead agency in response to emergency situations involving Canadians
- Services to Canadians delivered in both official languages
- Management of departmental budget of approximately $250,000
- Hired, trained, and mentored department staff
- Responsibility for development and implementation of Mission's Emergency Response Plan/Pandemic Preparedness Plan (SARs, H1N1, H1N5.)
- Ensured efficient delivery of critical services for Canadians including citizenship and passport programs, emergency and crisis management, prisoner transfers under the Canada / U.S
- Transfer of Offenders Treaty, and on-going advocacy and outreach with key stakeholders
- Daily monitoring of case management and processing to ensure compliance with all Government of Canada delivery service standards
- Primary liaison with security and enforcement organizations including the Department of Homeland Security, U
- S
- Customs and Border Patrol, Federal Bureau of Prisons, state level law enforcement, prison authorities and local police services
- Held priority SECRET clearance to facilitate the handling of classified materials and controlled inventory of National Security Assets (passport stock).
PUBLIC AFFAIRS ASSISTANT AND RESEARCHER
CONSULATE GENERAL OF CANADA
Buffalo, NY
08.1996 - 05.2002
- Provided research for department staff on activities that were undertaken to support the development of programming and further the overall mission of the Consulate
- Event planning and coordination of all official Consulate events
- Coordination of research projects to support Mission programming
- Management of Public Affairs budget ($80,000)
- Management and reconciliation of Travel and Hospitality Budgets
- Administrative support for Political/Economic Relations and Public Affairs department
- Preparation of briefing books and materials for high level ministerial and ambassadorial visits
- Supervision of interns and emergency employees
- Acting Consular Officer during Manager's absence.
Education
Some College (No Degree) -
University At Buffalo
Buffalo, NY06-1996
Lycée Pierre Caraminot
Egletons, FR06-1992
Holley High School
Holley, NY06-1991
Skills
- Customer service
- Inventory management
- Crisis management
- MS Office
- Problem resolution
- Investigative tactics
- Operations oversight
- Strategic business planning
- Relationship development
- Supervision
References
References available upon request.
Timeline
Executive Assistant
Brock University
03.2023 - 08.2024
CUSTOMER SERVICE, KEY HOLDER
Coconut Cannabis
04.2022 - Current
CONSTITUENCY ASSISTANT
MEMBER OF PARLIAMENT
10.2013 - 05.2014
CONSULAR PROGRAM MANAGER
CONSULATE GENERAL OF CANADA, NEW YORK
06.2002 - 08.2012
PUBLIC AFFAIRS ASSISTANT AND RESEARCHER
CONSULATE GENERAL OF CANADA
08.1996 - 05.2002
Some College (No Degree) -
University At Buffalo
Lycée Pierre Caraminot
Holley High School
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