Kimberly Lopez Torres
Colton
Summary
Proficient Bra Fit Expert known for cultivating strong client relationships and delivering tailored recommendations. Demonstrated ability to lead consultations and mentor team members, ready to support sales objectives and improve customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bra Fit Expert
Victoria's Secret & Co.
San Bernardino, CA
11.2020 - Current
- Lead personalized bra fitting consultations, enhancing customer satisfaction and loyalty, resulting in a high rate of future traffic and referrals.
- Diagnose fit issues, sell bra wardrobes and deliver emotionally engaging customer experiences that ultimately grow total bra sales.
- Streamline fitting room processes, reducing wait times and increasing customer engagement and sale conversions.
- Demonstrate expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room.
- Mentor team members on product knowledge, ensuring consistent messaging and brand standards.
- Facilitate training sessions for new hires on best practices for bra fittings and effective sales techniques within the lingerie department.
- Increase sales revenue through effective product recommendations and cross-selling of coordinating items.
- Understanding and adhering to visual merchandising brand standards.
- Deliver a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS).
Education
Bachelor of Arts - Fashion Design
Arizona State University, FIDM
Los Angeles, CA05-2028
Associate of Arts - Fine And Applied Arts
Riverside City College
Riverside, CA06-2025
Skills
- Adaptable to change
- Work well under pressure
- Critical thinking and problem solving
- Fast learner
- Client relationship building
- Personalized recommendations
Certification
Employability Skills Training Program Customer Service - October 2018
3 Days of Fashion FIDM - June 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Bra Fit Expert
Victoria's Secret & Co.
11.2020 - Current
Bachelor of Arts - Fashion Design
Arizona State University, FIDM
Associate of Arts - Fine And Applied Arts
Riverside City College
Awards
Associate Milestone Program - April 2022
- 100 VICTORIA/PINK Credit card applications 2021-2022 Year-to-Date. Building brand loyalty and growing Dollars per Footstep.