Kimberly Lopez
Los Angeles
Summary
Customer service professional skilled in enhancing guest experiences and maintaining orderly event operations. Known for a strong focus on team collaboration and achieving seamless event execution. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Usher/ Ticket Taker
The Music Center: Performing Arts Center Of Los Angeles
10.2021 - Current
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Received consistently positive feedback from supervisors for punctuality, professionalism, and commitment to quality service delivery within the role of Ticket Taker.
- Directed ticket holders to seats and facility locations.
- Managed multiple tasks simultaneously and completed all assigned duties in each shift.
- Help resolve patron issues, demonstrating excellent problem-solving skills and professionalism.
- A trustworthy employee to become a supervisor from time to time.
Volunteer
Habitat for Humanity
03.2025 - 04.2025
- Represented the organization positively and professionally while providing the community with much-needed services.
- Assisted clients with obtaining housing and support resources.
- Supported skilled tradespeople in various tasks such as electrical wiring work to expedite project completion.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean, organized job sites, which contributed to a safer work environment for all volunteers involved in the projects.
- Contributed to successful completion of various construction projects, assisting in tasks such as framing, drywall installation, and painting.
Education
High School Diploma -
Belmont Senior High School
Los Angeles, CANo Degree - Interior Design
East Los Angeles College
Monterey Park, CA08-2026
Skills
- Team player attitude
- Strong attention to detail
- Reliability and punctuality
- Foreign language skills
- Ticket scanning expertise
- Customer Service
- Relationship Building
- Crowd Management
- Entertainment Events
- Problem-Solving
- Staff Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Volunteer
Habitat for Humanity
03.2025 - 04.2025
Usher/ Ticket Taker
The Music Center: Performing Arts Center Of Los Angeles
10.2021 - Current
High School Diploma -
Belmont Senior High School
No Degree - Interior Design
East Los Angeles College
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