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Kimberly Longstaff
Whitby,ON
Summary
Dedicated custodian with expertise in maintaining cleanliness and sanitation standards. Known for reliable problem-solving skills and effective time management, ensuring efficient operations in high-traffic facilities.
Overview
1
1
Language
25
25
years of professional experience
Work History
Custodian
Ontario Power Generation
Bowmanville, ON
01.2016 - 03.2026
- Maintained cleanliness and sanitation standards in high-traffic areas to ensure compliance with safety regulations.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Tracked and restocked cleaning supplies to maintain inventory levels.
- Collaborated with team members to develop effective cleaning schedules for optimal facility upkeep.
- Trained new staff on proper cleaning procedures and safety protocols to ensure consistency in operations.
- Conducted regular inspections to identify maintenance needs and reported issues promptly for resolution.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran a a variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout the facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Reported vandalism or other damage to property to supervisor.
- Contributed to a reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining a clean environment.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Traffic Control Flagger
Coco Paving
Bowmanville, ON
04.2015 - 12.2016
- Monitored and enforced compliance with traffic control measures at work zones.
- Coordinated traffic flow to ensure safety of construction workers and drivers.
- Communicated effectively with team members to manage complex traffic situations.
- Assisted in training new flaggers on safety protocols and signaling techniques.
- Reported hazards and incidents promptly to ensure immediate corrective actions.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accidents and injuries.
- Familiar with the use of hand signaling procedures.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Professionally communicated with motorists stuck in stopped traffic.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
Inbound Customer Service Representative
Optima Communications Whitby
Whitby, ON
01.2013 - 04.2015
- Worked on setting up customers' accounts for Toronto Hydro customers
- Used Geo app to locate owners of properties that had not yet set up hydro accounts
- Called appropriate customers to set up accounts verified that had the appropriate customer on the call. Left voicemail with call back information.
- Sent out notices to properties if no information on customers was not located.
- Received return mail.
- Sent returned mail once proper address was found and verified
Outbound Customer Service Representative
Optima Communications Whitby
Whitby, ON
02.2012 - 07.2013
- Analyzed customer needs, providing tailored product recommendations to enhance satisfaction.
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Door Knocker Supervisor
Weedman Lawn Care
Whitby, ON
07.2012 - 12.2012
- Engaged potential clients through door-to-door outreach, effectively promoting lawn care services.
- Educated homeowners on benefits of professional lawn care and seasonal treatment options.
- Developed rapport with community members, enhancing brand visibility and customer trust.
- Collaborated with team to strategize local marketing efforts, improving outreach effectiveness.
- Trained new team members on effective communication techniques and product knowledge for outreach success.
- Mentored junior staff in best practices for engaging with potential customers during canvassing efforts.
- Assisted new team members in learning best practices for door knocking techniques and strategies.
Shift Supervisor
Wendys Restaurant
Ajax, ON
08.2007 - 08.2008
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored food preparation processes to uphold health regulations and operational excellence.
- Collaborated with management on strategic initiatives to improve store performance metrics.
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised daily operations to ensure compliance with quality and safety standards.
- Conducted inventory management to minimize waste and ensure product availability.
- Completed Store closings procedures and balanced tills
Assistant Manager
Wendys Restaurant
Pickering, ON
01.2001 - 08.2005
- Trained staff on operational procedures, enhancing team performance and service efficiency.
- Analyzed sales trends to optimize staffing levels during peak hours, improving customer satisfaction.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Supervised daily operations to ensure high standards of food quality and customer service.
- Collaborated with management to create promotional strategies, boosting overall restaurant visibility.
- Led initiatives for maintaining compliance with health and safety regulations, ensuring a safe environment.
- Resolved customer complaints effectively, fostering loyalty and enhancing restaurant reputation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth a smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Harwood Secondary School
Ajax, ON06-1991
Skills
- Custodial machine operation
- Self-motivation
- Facility maintenance
- Hazardous handling
- Safe chemical disposal
- Team coordination
- Waste disposal
- Room setup and breakdown
- Time management
- Routine inspections
- Team collaboration
- Hazardous chemical management
- Dependable worker
Languages
English
Timeline
Custodian
Ontario Power Generation
01.2016 - 03.2026
Traffic Control Flagger
Coco Paving
04.2015 - 12.2016
Inbound Customer Service Representative
Optima Communications Whitby
01.2013 - 04.2015
Door Knocker Supervisor
Weedman Lawn Care
07.2012 - 12.2012
Outbound Customer Service Representative
Optima Communications Whitby
02.2012 - 07.2013
Shift Supervisor
Wendys Restaurant
08.2007 - 08.2008
Assistant Manager
Wendys Restaurant
01.2001 - 08.2005
High School Diploma -
Harwood Secondary School