Kimberly Libres
Calgary,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Days Inn Wyndham
Calgary, AB
07.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created reports on health and safety metrics such as accident rates, lost time days.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Front Office Assistant
Canmore Inn and Suites
Canmore, AB
06.2022 - 09.2023
- Assisted with onboarding processes of new hires by coordinating orientation sessions.
- Organized travel arrangements for executives including flights, hotels and car rentals.
- Coordinated travel arrangements, including booking transportation, lodging and event reservations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeted visitors and directed them to the appropriate personnel.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Used company badging system to create badges for new employees and visitors.
- Processed payments from customers using cash, credit cards or checks.
Lead Night Auditor
Worldmark Wyndham
Canmore
02.2021 - 05.2022
- Assisted with resolving customer complaints or issues in a timely manner.
- Ensured that all front desk personnel followed procedures for security and cash handling.
- Resolved any discrepancies in billing or reservations by researching data using multiple sources including internal databases, online resources.
- Facilitated communication between night audit staff members and day shift teams ensuring smooth transition between shifts.
- Promptly reported maintenance issues or safety hazards observed during shift rounds.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Transmitted and received messages using telephones or telephone switchboards.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Concrete Patcher
DDS
Calgary
10.2020 - 01.2021
- Performed surface preparation prior to patching, including grinding and cleaning.
- Mixed and applied epoxy coatings to floors, walls, and other concrete surfaces.
- Repaired cracks in concrete by filling them with caulking materials or grout.
- Removed old coatings from existing surfaces using abrasive blasting equipment.
- Sealed newly patched areas with waterproofing agents or protective coatings.
- Prepared concrete by hand mixing sand and cement.
- Reviewed blueprints and other drawings to identify correct grades.
- Set up scaffolding, braces and other temporary structures to support crew during work.
- Created requested finishes and results using small gravel for pebble appearance and other techniques.
- Monitored wind, heat or cold throughout curing process.
- Operated power vibrator to compact concrete.
- Built forms to specific dimensions to shape wet concrete.
- Repaired unsafe curbs, gutters, sidewalks, driveways and roadways.
- Restored damaged and worn stonework on old buildings or sites.
Banquet Houseperson
Windtower
Canmore
09.2018 - 02.2020
- Swept and mopped floors in banquet spaces to ensure a safe environment for guests.
- Stocked banquet areas with supplies such as napkins, utensils, glasses, plates and condiments.
- Carried out special requests made by clients or management team members promptly and courteously.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Reported maintenance problems promptly to the supervisor.
- Checked elevators regularly for any malfunctions or safety concerns.
- Set up meeting spaces according to instructions given by supervisors.
- Inspected furniture for damage or stains in between guest stays.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Greeted guests upon arrival and provided assistance with luggage.
- Replenished guest room amenities in a timely manner.
Education
Junior High
Wilma Hansen
Queensland CalgaryHigh School
Centennial High School
Calgary, ABParalegal Studies
Robertson College
Calgary, ABSkills
- Workflow Planning
- Effective Multitasking
- Staff Training and Development
- Expense Reporting
- Problem-Solving
- Schedule Coordination
- Policy writing
- Technical Documentation
- MS Office
- Strategic Planning
- Relationship Development
- Decision-making capabilities
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Front Office Manager
Days Inn Wyndham
07.2023 - Current
Front Office Assistant
Canmore Inn and Suites
06.2022 - 09.2023
Lead Night Auditor
Worldmark Wyndham
02.2021 - 05.2022
Concrete Patcher
DDS
10.2020 - 01.2021
Banquet Houseperson
Windtower
09.2018 - 02.2020
Junior High
Wilma Hansen
High School
Centennial High School
Paralegal Studies
Robertson College
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